Quadient is looking for a Senior Graphics Service Engineer to join our team in Cork, Ireland. You will deliver first-class technical support for a range of Production Document Systems and Graphics equipment, including Print Finishing Systems and Wide Format Printers, ensuring maximum customer satisfaction through expert service and proactive relationship building.

What You'll Do

Diagnose, troubleshoot, and resolve all equipment failures on customer sites within expected timeframes.
Train key equipment operators on how to test, tune, adjust, and operate equipment for optimum performance.
Solve technical problems related to equipment breakdowns using right first time (RFT) techniques.
Advise Service Management regarding customer satisfaction and product performance.
Develop service business through high service standards and seeking opportunities for additional services.
Provide remote advice on the use and care of equipment and software systems.
Effectively plan your own daily route and call plan to ensure productive use of time and meet customer SLAs.
Promptly complete and return all relevant service paperwork and electronic files.
Attend company-provided engineer training and achieve required manufacturer technical certification.
Interface with internal and external customers, salespeople, and other service team members on a technical level.
Manage and update spare part car stock used in your daily routine.
Comply with departmental changes implemented to aid the successful running of the Service Department.
Represent Quadient Ireland in developing customer relationships for long-term satisfaction.

Technical Stack

Print Finishing Systems
Wide Format Printers
High-End Document System machines

Team & Environment

You will report directly to Service Management, interfacing closely with customers, sales, and other service team members to deliver exceptional technical service.