Computacenter is looking for a Senior Functional Consultant to join the Group Information Services team, reporting to the Head of Services Management Systems. You will be part of a team focused on implementing new functionality, application upgrades, standardisation, and process improvements across different technologies.
What You'll Do
- Work with users and key system stakeholders across Computacenter and its customer base to analyse enhancement requests, prioritise them, and collaborate with in-house technical teams and external suppliers for delivery.
- Define the requirements, processes, procedures, and reporting for new modules, components, and applications to complement the existing toolset.
- Lead workshops to ensure full alignment of requirements and solutions across technical and business teams.
- Ensure all requirements are aligned to industry best practice and put Computacenter in a leading competitive position.
- Own the delivery of both enhancements and new components and systems, ensuring solutions are thoroughly tested and meet specified functional requirements.
- Work in geographically spread Agile teams, writing user stories, performing show & tells, functional testing, and creating documentation.
- Produce project plans, highlight reports, exceptions reports, and risk & issue logs when required.
What We're Looking For
- 7+ years working in a similar Business Analyst or Project Management role.
- At least the last 3 years within IT Service Management.
- Experience being the lead business analyst and project manager for an application development project delivered to (or within) a medium to large size company.
- Experience analysing and delivering enhancement requests to a core business system deployed in a medium to large company.
- Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM, understanding full features and capability.
- Experience with integration capability within ServiceNow.
- Administration experience of a ServiceNow instance including delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, and catalog items.
- An understanding of Incident, Problem, Change, Release, and Configuration Management as it relates to ITIL.
- Experience working within a hybrid Agile/Scrum / Waterfall framework.
- Experience in the Systems Development Life Cycle, including requirements analysis and systems design.
- Ability to write high-quality requirements documents, test plans, project plans, user guides, highlight reports, and release notes.
- Ability to lead technical teams, at a detailed level, on the functionality that needs to be developed and any changes or corrections required during the development lifecycle.
- Ability to carry out hands-on application functionality testing prior to handing over for user acceptance.
- Ability to design business processes, perform requirements analysis, and run requirements workshops.
- Excellent communication skills, able to drive and influence others across the internal organisation.
- Ability to take ownership of both technical and business issues and drive them to resolution.
Technical Stack
- ServiceNow
Team & Environment
You will be part of a team of functional consultants within Group Information Services, reporting to the Head of Services Management Systems.
Work Mode
This is a hybrid position based at our Hatfield, UK office.
Computacenter is an equal opportunities employer, committed to fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law.
