Kong is hiring a Senior Field Engineer for the Innovation Group within our Professional Services organization. In this role, you will be responsible for enhancing our Migration Automation Framework using AI Coding Agents to build robust, scalable, and reliable migration solutions. You will blend software engineering, AI/LLM integration, and API gateway expertise with strong customer-facing communication skills to drive customer success.
What You'll Do
- Help customers succeed with their automated legacy API gateway migrations by designing & building solutions, addressing technical challenges, and providing hands-on technical implementation assistance.
- Engage with customers on migration projects, guiding them through the installation and implementation of Kong solutions in their environment.
- Lead customer discussions, drive outcome-based professional services, and provide technical thought leadership on field solutions.
- Collaborate internally with Product Engineering, Customer Success, and Sales teams to ensure customers get the most value from Kong solutions.
- Develop internal solutions & tools for the wider field organization to improve the ability to deliver value to subscribers.
- Write or edit technical documentation and knowledge base articles for the solutions you develop.
What We're Looking For
- 6+ years of relevant software development experience.
- Hands-on implementation experience with API gateway and/or API integrations in customer environments.
- Practical working knowledge of APIs, containers, and micro-services.
- Proficient in Linux environments including Cloud and Development tooling.
- Experience with building and deploying software solutions using AI Coding Agents.
- Experience with application development and multiple programming languages.
- BS in Computer Science / B.A. or equivalent technical development experience.
- Strong organizational and change management skills with an ability to manage competing customer demands.
- Proven team player and solution builder who loves to work collaboratively in a fast-growing dynamic environment.
- Ability to occasionally travel to customers and Kong locations as needed.
- Passion and determination for technology and innovation.
Nice to Have
- Experience with major cloud providers such as GCP, AWS, and Azure.
- Experience with Google Apigee or IBM API Connect & Data Power.
Technical Stack
- API gateways
- Linux
- Cloud environments
- Containers
- Micro-services
- AI Coding Agents
- GCP, AWS, Azure
- Google Apigee
- IBM API Connect, Data Power
Team & Environment
This role is part of the Innovation Group within the Professional Services organization. You will interface with Kong's cross-functional teams including Product, Engineering, Customer Success, and CRE.
Work Mode
This role is based in the Eastern half of the United States and follows a local-country work mode.
