Responsibilities
- Serve as the main contact for key high-value clients, managing and enhancing relationships.
- Lead account managers as a senior team member, guiding them with best practices and process improvements.
- Understand client strategies, identify key stakeholders, and uncover new opportunities aligned with client and internal goals.
- Oversee daily operations and collaborate with account managers to ensure successful execution of marketplace and D2C objectives.
- Provide strategic input to your manager and senior leadership to support decision-making.
- Prioritize the needs of multiple clients effectively, balancing their requirements with internal priorities.
- Ensure sales targets are met across accounts, proactively identifying risks and opportunities, and reporting performance issues.
- Support eCommerce Acceleration Managers in managing the full eCommerce process for key accounts, including content, pricing, order processing, inventory, and customer service.
- Collaborate with eCommerce Operations and Marketing teams to deliver promotional campaigns and product launches efficiently.
- Work with internal teams to facilitate cross-learning among eCommerce Acceleration Managers and Executives.
- Build trusted relationships with key stakeholders and executive sponsors.
Benefits
- Competitive compensation with an attractive salary package and benefits.
- Work-life balance with competitive annual leave and flexible working arrangements.
- Growth opportunities through access to learning and development programs.
- A fun, inclusive, and collaborative workplace culture.
- Wellbeing support via an Employee Assistance Programme (EAP).
- Quarterly company-sponsored social events to build team connections and celebrate success.
Compensation
Attractive salary package with benefits
Work Arrangement
Hybrid
