Responsibilities
- Cover all aspects of consulting, including presales and supporting the sales team, product demonstrations, analysis, implementation, and training of end users utilising Microsoft Dynamics 365 Business Central (D365 BC).
- Provide expertise and in-depth knowledge of the D365 BC application.
- Evaluate customers’ business processes against standard Microsoft Dynamics functionality.
- Work collaboratively with customer stakeholders to implement and leverage D365 BC using best-practice development and implementation methodologies.
- Document business requirements that express what actions a solution must take and what outcome is expected.
- Perform fit-gap analysis and design and configure data migration strategies with the team.
- Collaborate, manage, and lead meetings with technical consultants and client/end users.
- Facilitate the customer’s decision-making process and develop functional design documents that drive the development process, ensuring required modifications and customisations are addressed.
- Provide onsite and offsite consulting services.
- Proactively identify, analyse, and respond to issues and risks.
- Foster teamwork and mentor and train consultants on best practices, project methodology, and professional client service.
- Suggest areas for improvement in methodology and internal processes, along with potential solutions.
- Recognise and pursue opportunities for cross-selling and additional client projects.
- Design project schedules, set timelines for each team member, and delegate specific tasks to project resources.
- Liaise with product vendors on any issues relevant to customers or the company’s services.
- Manage end-to-end project coordination and take responsibility for successful project completion within a stipulated budget.
- Ensure the technical aspects of projects meet required standards for functionality, operability, and documentation.
- Work with project managers and team leaders to accommodate resource changes across projects.
- Keep up to date with new D365 features.
- Demonstrate an ongoing commitment to continuous professional development, completing relevant certifications in a timely manner when necessary.
- Represent the business professionally and positively at all times.
Work Arrangement
Hybrid
Team
Team size: 1000-member. Structure: global organization
Additional Information
- language requirements: English
- travel: onsite and offsite consulting services
