Chainguard was looking for a Senior Director, Professional Services

GitLab is an innovative software enterprise developing a comprehensive AI-enhanced DevSecOps Platform utilized by over 100,000 organizations. Our mission centers on enabling universal software contribution, transforming consumers into collaborative creators and dramatically accelerating technological progress. Our platform unifies teams, dismantling traditional barriers while redefining software development possibilities. Through cutting-edge products like Duo Enterprise and Duo Agent Platform, customers experience AI benefits throughout the software development lifecycle. We embody our product principles internally, with team members expected to integrate AI into daily workflows, driving efficiency, innovation, and meaningful impact. GitLab represents an environment where careers accelerate, innovation flourishes, and every perspective is valued. Our high-performance culture emerges from core values and continuous knowledge exchange, empowering team members to maximize potential while collaborating with industry leaders. Senior Director of Professional Services Role Overview: You'll lead GitLab's professional services delivery across EMEA, ensuring customers maximize our AI-powered DevSecOps platform's potential. Overseeing a distributed team of managers, architects, and engineers, you'll establish the strategic vision for consulting, implementation, training, and advisory services. Reporting to the Global Professional Services VP, you'll translate organizational objectives into a clear services strategy, drive operational excellence, and own critical delivery and financial outcomes for the region. Your inaugural year will focus on refining delivery models, strengthening cross-functional collaborations, and scaling the organization within a rapidly expanding subscription-based business context. Project Examples: - Executing complex, multi-region implementation programs - Defining professional services methodologies and best practices - Collaborating with Product and Engineering on service offerings - Developing services-driven market strategies Key Responsibilities: - Lead EMEA Professional Services strategy and delivery - Partner with cross-functional teams to accelerate platform adoption - Define and track critical performance indicators - Maintain executive-level customer relationships - Manage professional services portfolio and delivery lifecycle - Align service offerings with company roadmap - Optimize resource planning and partner strategies - Foster high-performance team culture Required Qualifications: - Extensive experience leading professional services in technology sectors - Proven track record scaling professional services businesses - Leadership experience with technical, cross-functional teams - Strong understanding of subscription-based business models - Deep knowledge of software development lifecycle - Strategic thinking and business acumen - Excellent communication skills - Ability to operate autonomously in distributed environments Professional Services Team Description: Our team is dedicated to helping customers realize platform value through high-quality consulting and implementation services. We're experienced specialists distributed globally, focusing on predictable, impactful engagements and supporting long-term customer success. GitLab Supports Team Members With: - Comprehensive health and financial benefits - Flexible paid time off - Team member resource groups - Equity compensation - Professional development fund - Parental leave - Home office support We welcome candidates from diverse backgrounds and encourage application even if not meeting every requirement. GitLab is committed to creating an inclusive, equal opportunity workplace.