Global Payments is seeking a Senior Director, Marketing to oversee the strategic evolution and daily execution of our global marketing shared services function. This seasoned leader will be responsible for ensuring projects are delivered to the highest standard while driving operational transformation and efficiency across marketing.

What You'll Do

Lead a combined team of program managers and project managers overseeing work delivery across marketing shared services.
Manage workflow and resource allocation to meet service-level expectations for speed, quality, and responsiveness.
Establish governance frameworks, operational standards, and KPIs to ensure consistent performance.
Partner with marketing and business leaders to prioritize work and align resources with strategic objectives.
Provide coaching, leadership development, and career growth opportunities for your team.
Lead initiatives to modernize intake, prioritization, resource management, and service delivery.
Develop and operationalize an integrated marketing planning process to forecast demand, manage pipeline, and proactively align resources.
Implement tools, systems, and workflows that increase transparency, improve delivery speed, and strengthen collaboration.
Design and manage a hybrid right-shoring model that augments in-house capabilities with global partners.
Select, onboard, and manage right-shoring partners to ensure quality, brand consistency, and service alignment.
Govern the global marketing project portfolio to ensure alignment with enterprise strategy and business priorities.
Oversee program and project intake, prioritization, and health monitoring, including risk management and performance tracking.
Serve as the senior point of contact for leadership and stakeholders on shared services performance, capacity, and transformation.
Provide executive-level reporting on operational metrics, portfolio health, and strategic initiatives.
Oversee budgets for shared services operations and programs, ensuring alignment with financial goals.
Partner with Finance to track spend, forecast costs, and identify cost-optimization opportunities.

What We're Looking For

Bachelor’s degree in Marketing, Business, Communications, or a related field.
10+ years in marketing operations, program/project management leadership, or shared services leadership within a fast-paced global marketing or creative services environment.
Proven success leading Business-As-Usual (BAU) shared services while driving operational transformation.
Experience implementing hybrid right-shoring or distributed delivery models.
Strong portfolio governance and resource planning expertise.
Executive-level leadership, influencing, and decision-making skills.
Excellent communication skills with the ability to convey complex information clearly and persuasively to all levels.
Mastery of delivery governance, program management, and capacity planning.
Strong problem-solving and organizational skills.
Skilled in managing distributed, global teams and partner relationships.
Strategic thinker with a bias for execution.
Balances operational rigor with innovative thinking.
Skilled at building trust and alignment across teams.
Strong interpersonal and communication style that fosters collaboration and shared understanding.
Comfortable leading through complexity and change in a fast-paced environment.

Nice to Have

MBA or advanced degree.
Additional certifications demonstrating proficiency in project management methodologies (e.g., PMP).

Team & Environment

You will lead a combined team of program managers and project managers. Our culture is driven by a passion for success and pride in delivering best-in-class payment technology and software solutions.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.