ServiceMac / First American is seeking an Operations Manager, Default Support to perform and monitor a variety of default loan servicing events. This position is accountable for developing process improvements, ensuring compliance with regulatory and client guidelines, and establishing a culture of collaboration, accountability, and operational excellence.

What You'll Do

Apply extensive knowledge of all aspects of late-stage default mortgage servicing, including foreclosure, bankruptcy, property preservation, claims, and REO.
Develop new processes or enhance existing strategies to ensure compliance with regulatory and client guidance.
Oversee and respond to quality control, audit, and high-risk findings for late-stage default.
Manage large-scale compliance roll-outs and risk incidents via project management oversight.
Monitor and identify trends or risks associated with the portfolio.
Provide recommendations to management on process improvement opportunities to minimize risk exposure.
Follow departmental and business policies with strict adherence.
Prioritize allocated work to ensure timely and accurate resolution for external and internal partners.
Stay current with pending regulatory and state law changes impacting processes.
Diligently follow up on all outstanding requests and calls from partners.
Manage exception reporting used as key controls for minimizing risk.
Implement goals, objectives, and work standards for the department.
Apply policies and procedures that comply with regulatory and statutory guidelines.
Plan, organize, administer, review, and evaluate the activities of professional, technical, and office support staff.
Contribute to departmental quality by developing work teams and reviewing, recommending, and implementing improved policies and procedures.
Direct staff selection and provide training and professional development.
Work on highly complex problems requiring significant originality and in-depth evaluation.
Exercise extreme judgment within broadly defined practices and policies.

What We're Looking For

5+ years of late-stage default experience within a Mortgage Servicing Organization.
5+ years of experience with GSE and GNMA Investors and MI companies.
Strong base knowledge of mortgage servicing and applicable documentation.
Experience using MSP, LoanSphere, Yardi (P260), FHA Connection, and Catalyst.
Self-starter with the ability to problem solve.
Thorough ability to research issues and obtain proper documentation in a timely manner as requested.
Understanding of the general mortgage default process (e.g., Foreclosure, Bankruptcy, Loss Mitigation, Eviction).
Extreme attention to detail and ability to adhere to strict guidelines and procedures.
Ability to work under pressure, meet deadlines, maintain a positive attitude, and provide exemplary customer service.
Ability to work independently and carry out assignments to completion within given parameters.
Excellent oral communication skills, including the ability to effectively coach, motivate, and lead.