COBS Bread is looking for a Senior Digital and E-Commerce Specialist to drive operational excellence for its digital channels. You will lead the day-to-day execution of delivery and Click & Collect services across Canada and the USA, ensuring platforms run smoothly, bakeries are supported, and customers enjoy a consistent, seamless experience.
What You'll Do
- Lead triage for Shopify and delivery platform issues, outages, and visibility problems.
- Coordinate resolutions with IT, vendors, and the Digital Product Specialist.
- Manage daily operational checklists and documentation.
- Communicate platform impacts or outages to Retail Operations and bakeries.
- Own bakery onboarding and ensure accurate menu setup and visibility on delivery platforms.
- Assist in resolving platform discrepancies.
- Execute delivery promotions, sponsored listings, and platform marketing tasks.
- Support business review inputs and performance insights.
- Lead operational roll out of Click & Collect projects.
- Support Click & Collect readiness and QA site functionality.
- Partner with the Digital Product Specialist on testing and technical validation.
- Support evergreen merchandising for Canada and USA.
- Maintain collection updates, product sequencing, and seasonal shifts.
- Ensure alignment of product data across web, Click & Collect, and delivery.
- Resolve digital customer issues quickly and accurately.
- Liaise between IT, Marketing, bakeries, and support teams.
- Report on recurring customer support trends and platform issues.
- Triage franchisee support queries.
- Deliver weekly e-commerce and delivery KPI reporting.
- Support business review packages with operational insights.
- Track recurring operational issues and impacts.
What We're Looking For
- Diploma or Degree in Business, Digital Marketing, Operations, or related fields.
- Minimum 3+ years experience in ecommerce operations, digital operations, or retail operations.
- Experience working with Shopify or similar e-commerce/CMS system.
- Experience with delivery platforms or aggregators like Uber, DoorDash, Skip, Instacart, or Deliverect.
- Experience with issue triage, BAU management, and platform troubleshooting.
- Strong background in KPI tracking, performance reporting, and operational rollouts.
- Ability to work cross-functionally with Retail Operations, IT, and external vendors.
- Data-driven mindset with KPI and reporting literacy.
- High attention to detail with strong follow-through.
- Excellent organizational, prioritization, and operational execution abilities.
- Strong verbal and written communication and relationship building skills.
Nice to Have
- Understanding of a franchise environment.
Technical Stack
- Shopify
- Uber Eats
- DoorDash
- SkipTheDishes
- Instacart
- Deliverect
Team & Environment
You will report to the E-Commerce Marketing Manager and work within a dynamic, driven, high-achieving, close-knit and fun-loving team.
Benefits & Compensation
- Competitive salary range: $75,000.00 - $80,000.00.
- A flexible work arrangement.
- Competitive vacation plan.
- Extended Health & Dental Benefit, Group RRSP Matching, and Flexible Spending Account.
- Paid sick, mental health, and personal leave days.
- Paid day for community service or volunteer opportunity.
- Open, ‘continuous-learning’ environment where professional development and career progression is encouraged.
- High level of autonomy and responsibility.
- Complimentary self-serve kitchen of fresh produce, deli meats, COBS Bread and treats.
Work Mode
This is a hybrid remote position based in Vancouver, BC.
We are an equal opportunity employer and value diversity at our company.
