Buffer is seeking a Senior Developer Advocate to join our Engineering team and work cross-functionally across Advocacy and Marketing. This person will connect deeply with external developers, support internal teams with technical expertise, and help shape how Buffer's API is understood, adopted, and extended. You'll have the opportunity to own and shape Buffer’s developer experience from the ground up, building a strong developer community and ecosystem around our evolving platform.

What You'll Do

Own escalated support tickets for API-specific questions and serve as a technical liaison for our customer support team.
Build and nurture our developer community, including leading engagement on our Discord server and participating in relevant external developer channels.
Create and publish educational and promotional content such as blog posts, social media threads, technical walkthroughs, and webinars.
Represent Buffer at conferences and industry events, presenting talks, demos, and case studies.
Continuously iterate on and improve developer documentation, working closely with engineering to enhance our overall developer experience.
Build proof of concepts for how third-party developers can integrate with or extend Buffer’s public API.
Identify partnership and co-marketing opportunities with other developer ecosystems and, when relevant, prototype or build integrations on external platforms.
Shape the API roadmap by sharing key insights with our engineering team.

What We're Looking For

A software engineer who has transitioned into developer relations or developer advocacy.
Been doing developer relations or developer advocacy already for a number of years.
Deep API experience, comfortable writing technical content, building prototypes, and debugging API workflows.
A natural communicator who can make complex topics approachable through writing, video, and live presentations.
A connector who enjoys engaging with online developer communities and can authentically represent Buffer’s culture and values.
Comfortable operating cross-functionally across engineering, marketing, and support.
Proactive in identifying opportunities to expand Buffer’s footprint within the broader developer ecosystem.
Self-driven, empathetic, and committed to creating a welcoming environment for all developers engaging with our tools.
Previous experience in customer support or service roles, with a strong track record of advocating for customers and resolving complex issues with care and clarity.
A deep commitment to customer experience and a high degree of empathy for the end-to-end user journey.
Project management strength to lead teams to ship MVPs, get early data and feedback, and make customer-centric decisions.
Communicate exceptionally well in writing and have strong written communication skills for distributed collaboration.
A growth mindset, humble, comfortable with ambiguity, and committed to continuous learning.

Nice to Have

A creator mindset with a personal connection to content creation, social media, or creator tools.
Used Buffer before and care about the experience.

Technical Stack

React, TypeScript, Node.js, GraphQL, MongoDB, PHP
AWS, Kubernetes, Vite, Jest, React Testing Library, Playwright
Radix UI, CSS modules, Storybook, Datadog, Various LLM providers

Team & Environment

Sits within the Engineering team and works cross-functionally across Engineering, Advocacy, and Marketing.

Work Mode

This is a global remote position.

We strive to create a diverse and inclusive work environment, and we are building a culture where underrepresented groups are welcome and can flourish.