Responsibilities
- Create designs for the entire Jeeves platform, covering mobile and desktop, with emphasis on core card, payments, and spend management flows.
- Take ownership of projects from start to finish: define the problem, explore solutions, collaborate with engineering on implementation, and evaluate results.
- Improve the quality and consistency of the core product experience by identifying UX debt and developing a plan to address it.
- Advance the product vision through design exploration, documentation, and presentations to leadership.
- Integrate AI tools into your workflow, including generative exploration, AI prototyping, and LLM-assisted copy and documentation, to test more directions quickly without compromising quality.
- Apply payments and fintech domain knowledge to design for real-world financial complexity, including AI-powered product experiences such as intelligent expense review, automation, and insights.
- Utilize and expand Jeeves's existing design system and standards.
- Identify gaps and inconsistencies across product surfaces using AI tooling for large-scale audits, and implement systematic fixes.
- Establish design principles and patterns that other designers and engineers can build upon, including patterns for AI-driven features like confidence, explainability, and human review.
- Plan and conduct your own research, including personally recruiting participants when necessary.
- Use AI to accelerate research synthesis and analysis while maintaining human judgment on customer needs.
- Validate design decisions with customers both before and after product release.
- Advocate for the customer perspective across Jeeves, supported by evidence.
- Collaborate daily with product managers, engineers, UX researchers, and product marketers.
- Create and contribute to the product vision with core product leadership, reporting directly to it.
- Influence design practices and team operations within a distributed, global team, including how the design team adopts AI in workflows.
- Participate in cross-functional interviews and help raise the design bar in hiring.
Work Arrangement
Remote (Worldwide) — remote
Other
- Location: This role is a full-time remote position. #LI-REMOTE
- Professional working proficiency in English required
- Native or professional English and Portuguese, Spanish preferred
