Qdrant is looking for a Senior Customer Support Engineer who is eager to work closely with customers and solve complex technical issues. This is a high-impact opportunity within a growing AI infrastructure startup to help shape the future of our support function.
What You'll Do
- Provide direct technical support to customers, addressing issues related to our vector database and SaaS platform.
- Investigate and troubleshoot complex issues involving infrastructure, cloud, and database layers.
- Collaborate with engineering and platform teams to resolve customer problems and influence product improvements.
- Build and improve internal tooling for support workflows and observability.
- Participate in an on-call rotation to ensure timely response to critical issues.
- Create and maintain clear, useful internal and customer-facing documentation.
- Lead by example through excellent technical work, initiative, and collaboration with stakeholders.
What We're Looking For
- Strong experience in a customer-facing support or infrastructure role.
- Proficiency in Go or Python.
- Solid understanding of Kubernetes and container orchestration.
- Experience with cloud environments (AWS, GCP, or Azure).
- Excellent communication and collaboration skills across technical and non-technical audiences.
- A proactive, problem-solving mindset and willingness to take ownership.
- Based in the EMEA region (mandatory).
Nice to Have
- Familiarity with vector databases or similar search technologies.
- Experience with observability tools and automating support workflows.
- Understanding of DevOps tools and practices.
Technical Stack
- Go, Python
- Kubernetes
- AWS, GCP, Azure
Team & Environment
You will join a company of 51-200 employees.
Benefits & Compensation
- A remote-first, international team working on AI infrastructure.
- A competitive salary with additional perks.
- Flexible working hours and async-friendly culture.
- Regular team offsites and virtual events.
- Hardware budget – choose your own setup.
Work Mode
This is a fully remote position. Candidates must be located within the EMEA region.
Qdrant is an equal opportunity employer.
