SixMap, Inc. is looking for a Senior Customer Success Manager to own the post-sale relationship with our enterprise customers. You will act as a trusted advisor, ensuring full adoption and maximum value from our cybersecurity platform to drive high retention, measurable security improvements, and account expansion.
What You'll Do
- Serve as the primary point of contact for a portfolio of enterprise accounts, building deep relationships and conducting regular Executive Business Reviews.
- Provide technical guidance during implementation, configuration, and optimization phases, helping customers interpret security data and integrate the platform.
- Guide customers through seamless onboarding and provide expert guidance on interpreting exposure data and prioritizing risks.
- Monitor customer health indicators and usage patterns to proactively identify risks to adoption or renewal and drive resolution.
- Gather customer feedback on product capabilities and advocate for customer needs with product and engineering teams.
- Drive towards 100% retention and identify opportunities for expansion within accounts, collaborating with sales teams on upsell and cross-sell.
What We're Looking For
- 5+ years in customer success, account management, or technical support roles.
- 3+ years of hands-on cybersecurity experience (SOC, security engineering, incident response, or similar).
- Strong understanding of security frameworks (NIST, MITRE ATT&CK, Zero Trust) and concepts like EASM, CTEM, and risk prioritization.
- Familiarity with Internet-facing assets, vulnerability assessment, threat intelligence integration, IPv6 security challenges, or related tools.
- Proven ability to translate complex technical data into business value for both technical and executive audiences.
- Track record of achieving high retention rates and driving account growth/expansion.
- Technical proficiency with SIEM, EDR, firewalls, IDS/IPS, or cloud security tools.
- Experience with log analysis, threat hunting, or security investigation workflows.
- Excellent communication and presentation skills with ability to translate technical concepts for various audiences.
Nice to Have
- Experience in exposure management, asset discovery, or related cybersecurity domains.
- Relevant certifications (e.g., CISSP, CISM, CompTIA Security+).
Technical Stack
- SIEM
- EDR
- Firewalls
- IDS/IPS
- Cloud security tools
Benefits & Compensation
- Competitive compensation packages, including equity
- Employer paid medical, dental, vision, disability & life insurance
- 401(k) plans with match
- Flexible Spending Accounts (health & dependents)
- Unlimited PTO
- Remote Working Options
Work Mode
This position offers remote working options.
SixMap is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws.
