Remote - United States Remote (Country) Full-time USD 74,161 – 143,260 / year

Quora is hiring a Senior Customer Success Manager - Quora (Remote)

Responsibilities

  • Independently oversee a set of advertising clients
  • Offer strategic advice and act on opportunities within accounts to increase revenue
  • Resolve issues and respond to inquiries regarding campaign delivery and optimization
  • Hold quarterly business reviews, campaign summary presentations, and regular advertiser check-ins
  • Share insights and best practices both within the team and externally
  • Forecast and monitor key account data for internal planning

Requirements

  • Available for meetings and spontaneous communication during Quora's coordination hours (Monday to Friday, 9am to 3pm Pacific Time)
  • At least 5 years of experience managing advertising campaigns from either the client or publisher side, preferably with search and social campaigns
  • Proven experience managing enterprise-level clients, strong hands-on execution skills, and direct experience in the North American market
  • Excellent verbal, written, and listening communication skills with clients at all seniority levels up to C-level, with the confidence and tact to respectfully challenge clients on strategic decisions
  • Comfortable working with beta products and serving as the contact for troubleshooting technical and account issues
  • Hands-on experience managing, optimizing, and planning performance campaigns
  • Ability to turn analytics into insights and recommendations to determine which content and creatives are effective or could be improved
  • Action-oriented, self-starting, able to overcome obstacles, and collaborative in a fast-paced, challenging environment

Nice to Have

  • Previous experience with sales tools such as Salesforce and Apollo.io
  • Previous experience with paid ad campaigns on Meta, LinkedIn, Reddit, Google, and/or Pinterest

Compensation

For US based applicants, the base salary range is $74,161 - $143,260 USD + equity + benefits. The on-target earnings (OTE) range is $105,945 - $204,657 USD + equity + benefits.

Work Arrangement

Remote (Country) — United States

Other

  • This role is a backfill for an existing vacancy.
  • Quora offers a wide range of benefits including medical/dental/vision coverage, equity refreshers, remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are country-specific and may vary.
  • There are many factors that will determine the starting pay, including but not limited to experience, location, education, and business needs.
  • For US based applicants, the base salary range is $74,161 - $143,260 USD + equity + benefits. The on-target earnings (OTE) range is $105,945 - $204,657 USD + equity + benefits.
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • AI technology may assist in sorting applications and recording interview notes, but all decisions are made by a member of our team.
  • To ensure a secure hiring process, all final candidates will undergo identity verification and a comprehensive background check prior to onboarding.
Job Details
Location Remote - United States
Work mode Remote (Country)
Employment Full-time
Salary USD 74,161 – 143,260 / year
Department Customer Success
Category other
Posted a month ago
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About company
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Quora's mission is to grow the world's collective intelligence. It operates two platforms: Quora, a global knowledge sharing platform with over 300M monthly unique visitors, and Poe, a platform providing access to a wide variety of AI language models.
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