Seeq is looking for a Senior Customer Success Manager to build deep partnerships with customers, unlocking the full value of our industrial software and ensuring their long-term success. You will be instrumental in driving measurable outcomes, adoption, renewals, and expansion.
What You'll Do
- Be the customer's advocate: Understand their strategic goals and proactively create success plans to drive measurable outcomes.
- Deliver value consistently: Lead quarterly success reviews, share insights on product updates, and guide customers to achieve maximum ROI.
- Drive adoption: Oversee onboarding, promote training opportunities, build customer communities, and keep engagement high.
- Own renewals & growth: Manage the renewal process, minimize churn, and partner with Sales to identify expansion, cross-sell, and upsell opportunities.
- Problem-solve with impact: Anticipate challenges, connect customers to the right internal resources, and advocate for new product features.
- Collaborate cross-functionally: Work closely with Product, Training, Support, and Sales teams to deliver a world-class customer experience.
What We're Looking For
- 7+ years in a customer-facing role within B2B SaaS, technology, or industrial/manufacturing organizations.
- Experience working with customers in process manufacturing industries (e.g., chemicals, oil & gas, food & beverage, pharmaceuticals) and understanding their workflows and challenges.
- Ability to translate technical solutions into business value for process manufacturing clients.
- Strong knowledge of process manufacturing operations and KPIs to drive adoption and success.
- Proven ability to engage with senior leaders (Director+) at Fortune 500 companies and build lasting relationships.
- Experience managing renewals and driving account growth in complex, global organizations.
- Strong business acumen with a data-driven mindset—you know how to use customer health indicators to pivot strategies when needed.
- Skilled at translating corporate objectives into actionable customer strategies and delivering executive-ready presentations.
Nice to Have
- Comfort navigating enterprise IT/OT environments; knowledge of time-series and industrial data analytics is a plus.
- Current or prior experience using Seeq's product is a huge plus.
Team & Environment
You will work closely with Product, Training, Support, and Sales teams.
Benefits & Compensation
- Internet and mobile phone reimbursements.
- Generous home office allowance.
- Pet-friendly workspace.
- Compensation: $135,000 USD base salary + equity.
Work Mode
This role is open to global applicants.
Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
