Shape client success across the Asia-Pacific region by guiding enterprise teams to fully leverage a leading influencer marketing platform. In this role, you’ll design and deliver customized onboarding experiences, ensuring clients quickly achieve value through targeted training and use case development.
What You’ll Do
- Build and manage personalized onboarding plans for new clients, focusing on rapid adoption and measurable outcomes.
- Define success metrics aligned with clients’ influencer programs, combining quantitative results with strategic insights.
- Identify gaps in current marketing initiatives and position platform capabilities as strategic solutions.
- Track platform usage and engagement, proactively addressing adoption challenges and opportunities.
- Collaborate with customer partners and success teams to manage account health, flag risks, and uncover expansion potential.
What We’re Looking For
- At least 7 years in customer success roles supporting global enterprise clients.
- Background in SaaS, ideally within marketing technology or communication platforms.
- Industry experience in beauty or influencer marketing is highly valued.
- Proven ability to lead interactive workshops and deliver presentations to diverse audiences.
- Strong communication skills across time zones and cultures, with fluency in English required.
- Comfort engaging stakeholders at all levels, from operational teams to senior executives.
- Degree-holding professionals with a consultative approach and collaborative mindset are preferred.
- Proficiency in another APAC language is an advantage.
Work Environment
This is a fully remote position with a focus on the APAC region, offering flexibility with occasional in-person meetings, team gatherings, or training sessions as needed. You’ll have access to a coworking subscription, home office support, and a flexible vacation policy designed to support work-life balance.
Our Culture
We operate on core principles: earning trust through transparency, welcoming diverse perspectives, delivering real value, taking ownership of outcomes, and pursuing mutual success with clients and colleagues alike. We believe progress comes from alignment, empathy, and accountability.
