Join SAP Software Solutions as a Senior Customer Success Manager, where you will act as a trusted technical advisor for our largest customers. You will be responsible for ensuring they successfully adopt, consume, and renew SAP’s Data & AI portfolio, translating their business goals into actionable data and analytics plans to drive long-term value and revenue growth.
What You'll Do
- Lead post-sale customer engagement across onboarding, use-case identification, adoption planning, and architecture governance to maximize value and drive consumption.
- Create and execute strategic adoption plans that map customer business objectives to SAP technical capabilities and deliver measurable outcomes.
- Coach customers on enterprise data management, modern data architectures, and hybrid data strategies; advise CIOs and enterprise architects.
- Act as the technical bridge between business and engineering teams—facilitate technical reviews, governance sessions, and re-platforming discussions.
- Proactively identify upsell and cross-sell opportunities; manage the renewal lifecycle from opportunity to close.
- Track customer health and engagement using Customer Success platforms; own health scores and customer journey playbooks.
- Coordinate cross-functional resources to remove adoption blockers and accelerate time-to-value.
- Maintain expert knowledge on SAP Business Data Cloud, SAP Joule and Generative AI trends.
- Travel to customer sites as needed (up to 30%).
What We're Looking For
- 7+ years in IT with focus on Data Engineering, Analytics Consulting, Solution Architecture, and Technical Customer Success.
- Proven experience creating and delivering strategic adoption plans for mid-to-large enterprises.
- Strong working knowledge of SAP Datasphere, SAP Analytics Cloud (SAC), and SAP HANA Cloud or equivalent enterprise-grade data & analytics solutions.
- Solid understanding of Data & Analytics architectures, enterprise data management, and modern data stacks.
- Demonstrated commercial acumen: experience with cloud bookings, contract and renewal management, consumption forecasting and revenue recognition.
- Excellent written, oral, and presentation skills; ability to translate complex technical concepts into business value for executive stakeholders.
- Willingness to travel up to 30%.
Nice to Have
- Experience with mid-to-large consulting or software companies.
- Hands-on experience or deep familiarity with SAP Business Data Cloud concepts and SAP Joule.
- Ecosystem awareness: practical experience engaging with Databricks, Google Cloud, AWS, Azure, or Snowflake.
- Functional domain knowledge in Lines of Business (Finance, Supply Chain, HR).
- Experience with Customer Success tools like Gainsight and managing global or regional strategic accounts.
- Experience leading cross-functional, global teams and participating in regional/global workstreams.
- Preferred location – Chicago area.
Technical Stack
- SAP Business Data Cloud - SAP Datasphere, SAP Analytics Cloud, SAP Databricks, SAP HANA Cloud
- Gainsight
- Databricks, Google Cloud, AWS, Azure, Snowflake
Team & Environment
The SAP Data & AI CSM team is a collaborative group of technologists focused on helping customers become data-driven enterprises.
Benefits & Compensation
- Constant learning and skill growth.
- Comprehensive benefits package.
- Compensation range: $121,000 - $261,800 USD.
Work Mode
This is a hybrid position. The preferred location is the Chicago area.
SAP is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
