SAP Software Solutions is hiring a Senior Customer Success Manager to ensure our largest customers adopt, consume, and renew our Data & AI portfolio. In this role, you will be a trusted technical advisor and outcome-driven leader, translating business goals into data and analytics adoption plans to protect and grow revenue.
What You'll Do
- Lead post-sale customer engagement across onboarding, use-case identification, adoption planning, and architecture governance to maximize value.
- Create and execute strategic adoption plans that map customer business objectives to SAP technical capabilities and deliver measurable outcomes.
- Coach customers on enterprise data management, modern data architectures (data fabric, data mesh), and hybrid data strategies; advise CIOs and enterprise architects.
- Act as the technical bridge between business and engineering teams—facilitate technical reviews, governance sessions, and re-platforming discussions.
- Proactively identify upsell and cross-sell opportunities; manage renewal lifecycle from opportunity to close.
- Track customer health and engagement using Customer Success platforms; own health scores and customer journey playbooks.
- Coordinate cross-functional resources to remove adoption blockers and accelerate time-to-value.
- Maintain expert knowledge on SAP Business Data Cloud and SAP Joule and Generative AI trends.
- Travel to customer sites as needed (up to 30%).
What We're Looking For
- 7+ years in IT with focus on Data Engineering, Analytics Consulting, Solution Architecture, or Technical Customer Success.
- Proven experience creating and delivering strategic adoption plans for mid-to-large enterprises.
- Strong working knowledge of SAP Datasphere, SAP Analytics Cloud (SAC), and SAP HANA Cloud or equivalent enterprise-grade data & analytics solutions.
- Solid understanding of Data & Analytics architectures, enterprise data management, and modern data stacks. Exposure to CDMS platforms.
- Demonstrated commercial acumen: experience with cloud bookings, contract and renewal management, consumption forecasting and revenue recognition.
- Excellent written, oral, and presentation skills; ability to translate complex technical concepts into business value for executives.
- Willingness to travel up to 30%.
Nice to Have
- Experience with mid-to-large consulting or software company.
- Preferred location – Chicago area.
- Hands-on experience or deep familiarity with SAP Business Data Cloud concepts and SAP Joule.
- Ecosystem awareness: practical experience engaging with Databricks, Google Cloud, AWS, Azure, or Snowflake.
- Functional domain knowledge in Lines of Business (Finance, Supply Chain, HR).
- Experience with Customer Success tools like Gainsight and managing global or regional strategic accounts.
- Experience leading cross-functional, global teams and participating in regional/global workstreams.
Technical Stack
- SAP Datasphere
- SAP Analytics Cloud
- SAP HANA Cloud
- SAP Business Data Cloud
- SAP Joule
- Databricks
- Snowflake
- Google Cloud
- AWS
- Azure
- Gainsight
Team & Environment
The SAP Data & AI CSM team is a collaborative group of technologists focused on helping customers become data-driven enterprises.
Benefits & Compensation
- Constant learning and skill growth
- Great benefits with a health and well-being focus
- A team dedicated to your growth and success
- Flexible working models
- Compensation range: $121,000 - $261,800 USD
Work Mode
This is a hybrid position with a preferred location in the Chicago area.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
