UiPath is hiring a Senior Customer Success Manager to guide our customers through their post-sales journeys and AI-powered transformation programs. You will be a strategic thinker responsible for customer adoption and value delivery, ensuring customers achieve their desired outcomes.
What You'll Do
- Own the customer’s overall adoption strategy and comprehensive value delivery plan.
- Lead end-to-end adoption delivery, coordinating internal and external workstreams for implementation.
- Advise customers on defining, delivering, and realizing value aligned with their objectives.
- Develop and maintain workstream plans, timelines, deliverables, and success milestones.
- Serve as the primary client contact, building strong relationships and tailoring success strategies.
- Cultivate strategic relationships with key clients as a trusted advisor on automation.
- Collaborate with clients to understand their strategic goals and tailor automation solutions.
- Apply operational, technical, and change management best practices to drive transformation.
- Stay abreast of industry trends and contribute to thought leadership content.
- Collaborate with internal teams, communicate client expectations, and track execution.
- Work with clients and internal teams to resolve issues.
What We're Looking For
- Extensive experience in customer success roles with a proven track record.
- Experience with professional services and attach motions for support and services.
- Experience in a high-growth technology company.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal skills.
- A data-driven mindset.
- Strategic thinking and the ability to develop and execute customer success strategies.
- A Bachelor's degree in business, technology, or a related field.
- Fluency in English.
Nice to Have
- An MBA is preferred.
- Experience in the SaaS or RPA space.
Team & Environment
You will collaborate with internal technical teams, sales, and other stakeholders.
Work Mode
This role follows a hybrid work model.
We are committed to our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes.
