Hybrid

UiPath is hiring a Senior Customer Success Manager

Responsibilities

  • Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve the stated objectives
  • Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions
  • Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives
  • Develop and maintain workstream plans, timelines, and deliverables, and ensure adherence to success milestones
  • Serve as the primary point of contact for clients, building and nurturing strong relationships. Understand client needs and requirements, collaborate with cross-functional teams to tailor success strategies accordingly
  • Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies
  • Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact
  • Possess an understanding of automation technologies and the operational, technical & change management best practices required to execute successfully and drive transformation
  • Stay abreast of industry trends, emerging technologies, and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation
  • Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified and customer-centric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan
  • Work closely with clients and internal teams to develop effective solutions to problems

Work Arrangement

Hybrid

Additional Information

  • Applications are assessed on a rolling basis and there is no fixed deadline for this requisition.
  • The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
  • We value a range of diverse backgrounds, experiences and ideas.
  • UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights.
  • Many of our roles allow for flexibility in when and where work gets done.
Required Skills
Customer SuccessAccount ManagementSaaSStakeholder ManagementCustomer AdvocacyCross-functional CollaborationAnalytics
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About company
UiPath
UiPath believes in the transformative power of automation to change how the world works. The company is committed to creating category-leading enterprise software that unleashes that power.
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Job Details
Category other
Posted 9 months ago