LucidLink is looking for a Senior Customer Marketing Manager to turn real customer outcomes into credible stories and proof, helping prospects buy with confidence and existing customers succeed. You will own the end-to-end customer storytelling pipeline, capturing how customers implement and use LucidLink and turning those workflows into powerful marketing assets.
What You'll Do
- Run the end-to-end pipeline to create case studies, quotes, video stories, and web narratives, capturing before/after metrics to demonstrate impact.
- Package all stories into sales-ready assets (proof packs, slides, briefs) and maintain a tagged, searchable system of record for marketing and sales.
- Partner with Account Management to map the customer journey and develop milestone-based content for onboarding, adoption, renewal, and expansion.
- Support award submissions, analyst proof points, and customer nominations to strengthen market credibility.
What We're Looking For
- 5+ years of experience in customer marketing, lifecycle marketing, advocacy, product marketing, or content marketing in B2B SaaS (enterprise preferred).
- Proven ability to produce enterprise-grade customer stories, including navigating approvals and multiple stakeholders.
- Hands-on ability to capture and edit simple customer storytelling videos.
- Strong cross-functional collaboration skills, particularly with revenue and customer teams.
- Technical curiosity and the ability to translate product implementation details into credible narratives.
- Strong project management and prioritization skills, with the ability to operate independently.
Nice to Have
- Experience in enterprise infrastructure, storage, security, collaboration, or workflow-heavy products.
- Experience building customer proof systems (taxonomy, tagging, governance, and usage tracking).
- Experience creating sales enablement assets based on customer proof.
- Experience supporting customer speakers, webinars, events, or executive roundtables.
Team & Environment
You'll join a tight-knit team of 230+ builders in a values-led culture guided by integrity, innovation, and empathy. You will have immediate impact in a fast-moving, hypergrowth startup environment with triple-digit growth rates.
Benefits & Compensation
- Competitive salary
- Stock options
- Full health coverage
- Flexible PTO
Work Mode
This is a global role. We have teams in San Francisco, California; Sofia, Bulgaria; and across North America, Europe, and Australia.
