Tietoevry is looking for a Senior Contact Center Solution Architect / Pre-Sales Lead (m/f/d) to join our Tech Consulting team. In this role, you will be responsible for designing, positioning, and providing pre-sale support for scalable, integrated customer service platforms, working closely with sales, delivery teams, and customers.
What You'll Do
- Act as the Lead Solution Architect in pre-sales engagements for contact center projects.
- Design end-to-end contact center architectures including omnichannel routing, IVR/call flows, voice/mail/chatbots, and workforce/quality components.
- Lead technical solution workshops with customers.
- Translate business and service requirements into concrete platform architectures.
- Define integration concepts with CRM systems, especially MS Dynamics 365.
- Support RFPs, proposals, estimations, and solution presentations.
- Collaborate with delivery teams to ensure architectural feasibility and scalability.
- Act as a trusted advisor for customers in service and contact center modernization initiatives.
What We're Looking For
- Several years of experience as a Contact Center Solution Architect, Technical Consultant, or Pre-Sales Architect.
- Strong hands-on knowledge of Contact Center solutions, ideally with Genesys (Cloud or Engage), Novomind, or Dynamics 365 Contact Center.
- Experience integrating contact center platforms with surrounding systems (e.g., CRM, 3rd party AI, IAM).
- Ability to explain technical concepts to both technical and non-technical stakeholders.
- A strong pre-sales mindset with skills in solution design, demos, presentations, and customer discussions.
- Excellent communication and presentation skills with the ability to engage both technical and business audiences.
- Fluency in English and German.
Technical Stack
- Genesys (Cloud or Engage)
- Novomind
- Microsoft Dynamics 365 Contact Center
Team & Environment
You will work closely with sales and delivery teams.
Benefits & Compensation
- Professional growth opportunities
- Meaningful projects
- Open culture
- Outstanding work-life balance
- Flexible hybrid work model
Work Mode
This is a hybrid position located in Vienna, Linz, Graz, Berlin, or Regensburg.
At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team.
