Responsibilities
- Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
- Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments
- Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation
- Ability to mentor Software Engineers
- Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript
- Code and test projects.
- Deliver high-quality software on time.
- Attend meetings and training as required.
- Work with system analysis and project management for the successful completion of a project.
Work Arrangement
Remote (Worldwide)
Team
Team size: 1,800+ employees. Structure: TTEC Digital project team
Additional Information
- Ability to work US daytime hours
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