Responsibilities
- Lead the onboarding process for new partners, guiding them from post-sales transition through to launch.
- Develop customized success strategies for partners and monitor key performance indicators related to product adoption.
- Conduct regular business review meetings with actionable insights backed by performance data.
- Serve as the primary point of contact for client inquiries, resolve issues, and manage escalation processes.
- Collaborate cross-functionally with teams in product, engineering, billing, and customer care.
- Create and maintain detailed operational documentation and standardized playbooks for partner engagement.
- Promote product adoption, ensure client retention, and identify opportunities for account expansion.
Benefits
- Fully remote position open to candidates anywhere in the U.S.
- Flexible work hours within Eastern Time business hours.
- Significant career growth potential for high-performing individuals.
- Comprehensive benefits package and equity potential in a growing startup.
Compensation
$80,000–$100,000 base
Work Arrangement
Remote
Team
Client-facing success team supporting partner onboarding and long-term engagement
About Urrly's Hiring Process
Fairness is a priority in hiring. Applications are reviewed using AI to ensure consistent evaluation based on job-related criteria such as skills, certifications, and experience. Personal attributes like gender, race, age, or background are not considered. The aim is to provide an objective and equitable hiring experience for all.
Other
- Less than 5% travel required.
- Company laptop provided.
- Must be available to work during Eastern Time business hours.
Not mentioned
