Ben Fatto is seeking a Senior Consultant specializing in the delivery and implementation of NICE CXone solutions. This pivotal role focuses on guiding clients through complex engagements to optimize their customer experience platforms.

What You'll Do

Lead the end-to-end delivery and configuration of NICE CXone solutions for clients
Design and implement contact center workflows, routing strategies, and integrations
Provide expert consulting and guidance to clients on best practices and platform optimization
Analyze client requirements and translate them into effective technical designs
Ensure project deliverables meet quality standards and client expectations

What We're Looking For

Proven experience as a consultant or technical lead implementing NICE CXone platforms
Deep understanding of contact center operations, IVR, ACD, and workforce optimization
Strong ability to manage client relationships and communicate complex concepts clearly
Experience with project delivery methodologies and managing technical scope

Technical Stack

Core Platform: NICE CXone
Related Technologies: Contact Center Telephony, IVR/ACD, CRM Integrations

Work Mode

This role offers remote work flexibility with a primary location in Austin, TX. Candidates should be based in or willing to work within the Central Time Zone.

Ben Fatto is an equal opportunity employer.