Life360 is seeking a Senior Client Success Manager to manage client accounts with leading health plans and providers across the country. You will own the relationships with healthcare customers, ensure successful implementation and performance of our solutions, and serve as a strategic partner.

What You'll Do

Own the relationships with our healthcare customers, typically large Payer and Provider organizations, and ensure successful implementation, adoption, and performance of our solutions.
Map and navigate a productive path through complex healthcare organizations and coordinate with Sales to grow an existing account base.
Be a strategic partner to our clients, ensuring our programs serve their needs and helping them identify areas of opportunity proactively.
Create and deliver customer-focused data analyses to demonstrate program performance and value.
Serve as the voice of the customer and champion customer needs internally.
Manage a portfolio of health plan and provider partners, serving as the main point of contact throughout the customer lifecycle.
Lead program implementations, from receiving data to presenting program outcomes, and ensure milestones are achieved for efficient and on-time go-lives.
Build and maintain long-term relationships with key customer stakeholders, providing excellent customer service and serving as a thought partner.
Coordinate regular meetings and presentations with cross-functional customer teams to track progress, communicate outcomes, and identify opportunities.
Analyze, design, and present program outcomes to healthcare executives, conveying our value story and quantifying the program’s impact.
Use data and a deep understanding of customer priorities to support sales and renewal conversations.
Collaborate with internal teams such as Product, Engineering, Sales, and Marketing to drive initiatives forward.
Contribute to a great culture and work alongside a team of highly motivated individuals passionate about improving patient care and health outcomes.

What We're Looking For

Minimum Education: Bachelor's Degree
5+ years' experience in healthcare or a healthcare-focused market
Account management and/or client-facing experience with health insurers and/or risk-bearing providers
Strong communication, presentation and interpersonal skills
Excellent project management skills, leading implementations and/or other complex initiatives
Experience working with senior healthcare executives
Familiarity and willingness to work with healthcare data (e.g., Rx claims, eligibility files, Acumen)
Understanding of the Quality landscape, including experience supporting HEDIS performance improvement
Thrives in dynamic environments, quickly adapts to changing circumstances, and develops creative solutions to complex client challenges
Excellent attention to detail, multitasking and organizational skills
Self-starter with strong analytical skills and a data-driven focus
Up to 30% travel

Nice to Have

Experience with the digital health landscape and/or at an early-stage company
Knowledge of Medicare and/or Medicaid programs
Sales experience (either net new sales or expansions/renewals)
Experience with healthcare data and analyses
SQL experience

Team & Environment

Work with Customer stakeholders, Customer success leaders, Product leaders, Health Informatics Data Analysts and Data engineers, and Sales/Marketing.

Benefits & Compensation

Compensation: $110,000 - $160,000
Flexible working arrangements, supporting strong remote-first practices and tools with the option to work in our excellent gathering space in Marina Del Rey, CA.
Robust paid time off and generous parental leave program.
Competitive salary & bonus structure.
Health, dental, vision insurance, and FSA/HSA plans.
Ability to have a positive impact on people who need it most.
Support of a highly dedicated team focused on building the future of healthcare.

Work Mode

This role is fully remote.

Life360 is an equal-opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.