TensorOps is looking for a Senior Claims Specialist to join our team. In this remote role, you will adjust complex and high-exposure construction defect claims, reporting to a Claims Supervisor, Manager, or Senior Manager. You'll be central to managing risk and delivering value to our clients.
What You'll Do
- Contribute to a collaborative environment by demonstrating teamwork, high motivation, positive behavior, and effort.
- Build and maintain productive relationships with internal and external customers, including clients, underwriting and service teams, and agents.
- Research applicable coverage for insureds and document coverage dates, limits, and restrictions.
- Identify and resolve potential coverage questions and draft reservation of rights and coverage denials for review.
- Investigate facts of the loss by securing statements and supporting documentation such as contracts, estimates, reports, and photos.
- Document activities in writing within claim files.
- Exercise judgment in applying legal liability and have settlement authority up to a specific limit.
- Assign defense counsel to answer and defend lawsuits and monitor and direct defense counsel, adjusters, and experts.
- Identify claims with potential exposure in excess of authority and advise Supervisor/Manager.
- Evaluate, set, or recommend reserves for each file.
- Prepare written reports as dictated by company policy and procedures.
- Handle claims within guidelines of the Fair Claims Practices 790.03.
- Provide insureds, claimants, underwriters, and carriers with regular updates on status of file handling.
- Discuss unique and complex files with Supervisor/Manager.
What We're Looking For
- College degree or equivalent claims management experience.
- Must hold an individual adjusting license for a designated home State and be willing to secure additional required adjusting licenses as needed.
- Proficient computer skills including Microsoft Outlook, Word and Excel.
Nice to Have
- 5+ years of construction defect claims management experience.
- 10+ years litigation management experience.
Team & Environment
You will report to a Claims Supervisor, Claims Manager, or Senior Claims Manager. Our culture focuses on attracting, developing, and retaining the best talent, demonstrating a “can-do” attitude, and fostering a collaborative and mutually supportive environment.
Benefits & Compensation
- Compensation: $82,149 - $102,686 USD
- Employee Ownership Program
- Professional development opportunities
- Owner Referral Program
- Work from home reimbursement for remote/hybrid roles
- Canary emergency financial assistance program
- Comprehensive medical, dental, vision
- Life/AD&D Insurance
- Confidential, Employee Assistance Program
- Health Savings Account, includes company contribution
- Short-term disability
- Voluntary benefits - supplemental accident, critical illness, hospital insurance
- Employee discounts
- 401(k) Plan with company match contribution
- Various Time Off Programs
- 11 company paid holidays
Work Mode
This is a remote position.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.
