Role Overview
A Senior Business Analyst will play a key role in evaluating and improving Salesforce-based solutions across Service Cloud and Sales Cloud. The focus is on understanding business needs, uncovering inefficiencies, and designing enhancements that support long-term scalability and operational excellence.
Key Responsibilities
- Examine business requirements to detect gaps and recommend improvements that strengthen the overall solution design.
- Lead in-depth process workshops across functions, define future-state workflows, and document both current and target processes clearly.
- Work closely with internal development teams and external IT partners across regions, ensuring alignment and challenging assumptions to achieve optimal outcomes.
- Simplify complex information by distilling insights into actionable recommendations that support best practices and system adaptability.
- Advocate for standardized reference models to reduce unnecessary customization and control system evolution over time.
Technology Environment
The role centers on Salesforce platforms, specifically Service Cloud and Sales Cloud. Familiarity with their configuration, data models, and process automation capabilities is essential for success.
