The Senior Associate, Accounts Receivable manages customer receivables and ensures timely collection of payments for operations in Vietnam and Cambodia. This role supports credit management by maintaining accurate records, coordinating with finance, sales, and service departments, and resolving billing discrepancies.
Responsibilities
- Organize and store repair and maintenance contracts from Sales Representatives in both physical and digital formats.
- Maintain a tracking system with customer details and required payment documents, including submission timelines.
- Review sales contract terms and communicate with clients when necessary.
- Coordinate with service field and supply chain personnel to gather and prepare complete payment documentation for T&O services.
- Prepare payment documents for T services, including contracts, debit notes, invoices, handover minutes, field reports, and other required materials as per contract terms.
- Prepare payment documents for O services, including contracts, debit notes, invoices, maintenance service reports, checklists, and other required materials as per contract terms.
- Liaise with Finance, Sales Representatives, and other departments to ensure timely processing of payment documentation for customers.
- Send complete and accurate payment documents to customers promptly and obtain confirmation of receipt.
- Proactively follow up with customers based on outstanding receivables identified by the Accounts Receivable team.
- Contact all customers during the first week of each month to remind them of overdue payments and record their responses in the tracking system.
- Follow up daily with customers via email, chat, or phone according to their proposed payment schedules.
- Escalate customer feedback related to pending payments in a timely manner.
- Flag cases early that may require reminder letters or write-offs.
- Collaborate with sales representatives and managers to update the list of customers needing reminder letters or Statements of Account (SOA), and report to the Credit Control Manager by the first week of each month.
- Issue reminder letters and SOAs to customers before the 20th of each month or as needed, based on the final list approved by the sales team.
- Provide updated 'sending status' of reminder letters and SOAs to the Credit Control Manager by the 25th of each month.
- Meet with customers in person when necessary to resolve payment issues.
- Participate in weekly collection meetings with service sales and field teams.
- Update the receivables tracking system weekly with current payment statuses and submit reports before weekly collection meetings.
- Follow through on action items identified during weekly collection meetings.
- Propose and implement process improvements to enhance receivables collection efficiency and reduce overdue accounts.
- Collaborate with Finance, FOD, and other departments to quickly resolve billing issues or discrepancies.
- Support resolution of customer inquiries regarding payment terms or documentation requirements.
- Perform additional duties as assigned, which may change at any time with or without notice.
Requirements
- Bachelor’s degree in Finance, Accounting, or a related field.
- Minimum of two years of experience in an Accounts Receivable role across any industry.
- Strong organizational and time management abilities.
- Excellent communication and negotiation skills with a focus on customer service.
- Proficient in financial management software and Microsoft Office applications.
- Strong interpersonal and communication capabilities.
- Demonstrated problem-solving skills.
Tech Stack
Microsoft Office applications, financial management software
Benefits
- Long-term employment contract with a global market leader in a resilient industry.
- Comprehensive training in technology, processes, and soft skills.
- Opportunities to collaborate and exchange knowledge with experienced professionals.
- Access to leadership development and capability-building programs in Sales, Field Operations, Engineering, and Major Projects.
- Employee Scholar Program: financial sponsorship for employees pursuing degrees or certifications.
Work Arrangement
local-city — Hanoi, Vietnam — Not specified
Team
Team size: 69,000 people worldwide. Structure: Global team including engineers, digital technology experts, sales, functional specialists, factory and field technicians. Reports to: Credit Control Manager
- Safety
- Ethics
- Quality
- Innovation
- Employee Opportunity
- Diverse, global team
- People-powered company
- Three Absolutes: Safety, Ethics, Quality
Additional Information
- Location: VNM706: 9F, Viet Tower, 1 Thai Ha, Trung Liet Ward, Dong Da Dist, Ha Noi, 100000, Vietnam
- Country: Vietnam
- Date Posted: 2025-02-16
- Equal Opportunity Employer: Otis considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class
- Accommodation available upon request for employment application due to special need or disability by contacting careers@otis.com
- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company
- Maintains approximately 2.2 million customer units worldwide
- Operates in more than 200 countries and territories
