Responsibilities
- Monitor production across operating project portfolio and identify performance concerns requiring intervention
- Independently troubleshoot system issues remotely and coordinate resolution with clients, installation partners, and technicians
- Plan and manage recurring site inspections; schedule and oversee maintenance site visits
- Ensure effective, efficient repairs through active problem-solving with technicians and clear billing determination (warrantied vs. non-warrantied work)
- Establish quality assurance standards for installation partner performance and hold partners accountable
- Serve as primary liaison between clients and repair technicians throughout service delivery
- Onboard new and legacy clients to monitoring program
- Ensure ongoing billing matches solar production per project contracts; generate invoices for credit allocation and PPAs
- Maintain tracking system for credit allocation billing
- Provide client training on production data, billing processes, and credit allocation systems
- Report production data and credit allocation to relevant regulators
- Identify and implement operational improvements that measurably reduce costs, improve service quality, or increase efficiency
- Develop and maintain O&M database tracking operational projects, performance data, maintenance tickets, and program economics
- Lead migration from Google Sheets to Salesforce through scoping, testing, and user feedback
- Build scalable systems and workflows that support portfolio growth without proportional staffing increase
- Collaborate with leadership on program planning, KPIs, and profitability analysis
- Manage performance and development of direct report(s), setting clear expectations, providing regular feedback, conducting performance reviews, and addressing performance issues
Requirements
- Bachelor's degree in engineering, business, operations, or related field
- 4+ years of solar PV installation, commissioning, or operations & maintenance experience
- 1+ years managing direct report(s) - experience setting expectations, providing feedback, conducting reviews, and managing performance
- Direct client-facing experience managing service delivery, resolving technical escalations, and handling difficult conversations
- Demonstrated track record of identifying and implementing process improvements that measurably improved efficiency, reduced costs, or enhanced quality
Nice to Have
- Master's degree in business, engineering, or related field
- Experience with Solar Live Monitoring platforms and integrations
- Asset management or portfolio management experience in renewable energy
- NABCEP Associate (or higher) certification
- Experience implementing automation, building dashboards, or improving data/reporting systems
- Experience generating business development opportunities (referrals, repeat business) from service relationships
Benefits
- 100% premium coverage for you and your children, 33% coverage for your spouse
- 100% premium coverage for you
- Affordable premium w/exam, glasses, and contacts allowances
- $100 monthly reimbursement for mental health services
- Save money on pre-tax deductions for necessary expenses
- 401k with 3% employer match to help build your financial future
- 18 days annually
- 8 days annually
- 13 annually
- Up to 12 weeks fully paid time to bond
- 8 hours for volunteering, GOTV, and mission aligned activism
- 3 hours off to do your civic duty
- Other time as necessary, e.g. Jury duty, bereavement, etc.
- Dedicated funding for each team member's growth
- Quarterly company-wide events for fun and giving back
- Monthly T-pass
- Commuter Rail reimbursement
- Bike allowance for eco-friendly commuting
- Option for 8am-4pm schedule to fit your life
- 6 weeks of fully remote work flexibility annually
- End work at 4pm to socialize with your colleagues
- Eligible for Options Agreement or Profit Sharing: Real financial participation
- Unlimited PTO: Trust-based time off
- Democratic Voice: Voting to elect delegates to join founders in making key company decisions
- Shape Our Future: Direct input on strategic direction
Work Arrangement
Hybrid
Additional Information
- Constant sitting or standing; standing desks are provided
- Constant computer use
- Infrequent site visits to troubleshoot issues
- Must be able to access assets in inaccessible areas, such as roofs
- Infrequent exposure to hazards
- Infrequent exposure to adverse conditions
- Occasional site visits that require driving; the company reimburses mileage at federally set rates
- Ability to use Google Workspace products
- Proficiency in either Google Sheets or Microsoft Excel
- Ability to use a Macbook/Apple OS
- Native or fluent English language skills
