As a Senior Asset Manager at Resonant Energy, you will own the performance and long-term viability of our clients’ solar portfolios. You will serve as the manager for everything that happens after a project goes live, monitoring systems, solving technical problems, and building the scalable program infrastructure that delivers on our mission.
What You'll Do
- Monitor production across operating project portfolio and identify performance concerns requiring intervention
- Independently troubleshoot system issues remotely and coordinate resolution with clients, installation partners, and technicians
- Plan and manage recurring site inspections; schedule and oversee maintenance site visits
- Ensure effective, efficient repairs through active problem-solving with technicians and clear billing determination
- Establish quality assurance standards for installation partner performance and hold partners accountable
- Serve as primary liaison between clients and repair technicians throughout service delivery
- Onboard new and legacy clients to monitoring program
- Ensure ongoing billing matches solar production per project contracts; generate invoices for credit allocation and PPAs
- Maintain tracking system for credit allocation billing
- Provide client training on production data, billing processes, and credit allocation systems
- Report production data and credit allocation to relevant regulators
- Identify and implement operational improvements that measurably reduce costs, improve service quality, or increase efficiency
- Develop and maintain O&M database tracking operational projects, performance data, maintenance tickets, and program economics
- Lead migration from Google Sheets to Salesforce through scoping, testing, and user feedback
- Build scalable systems and workflows that support portfolio growth without proportional staffing increase
- Collaborate with leadership on program planning, KPIs, and profitability analysis
- Manage performance and development of direct report(s), setting clear expectations, providing regular feedback, conducting performance reviews, and addressing performance issues
What We're Looking For
- Bachelor's degree in engineering, business, operations, or related field
- 4+ years of solar PV installation, commissioning, or operations & maintenance experience
- 1+ years managing direct report(s)
- Direct client-facing experience managing service delivery, resolving technical escalations, and handling difficult conversations
- Demonstrated track record of identifying and implementing process improvements
- Ability to understand solar PV system design, diagnose failure modes, and troubleshoot technical issues through root cause analysis
- Ability to make sound analytical decisions on complex technical problems with incomplete information and competing tradeoffs
- Ability to design and optimize processes, implement scalable workflows, and identify inefficiencies
- Ability to manage program economics including cost drivers, pricing, margins, and service delivery profitability
- Ability to interpret and manage to contract and SLA commitments across a growing portfolio of client assets
- Ability to coordinate effectively across multiple stakeholders with competing priorities
- Ability to build productive relationships with clients, contractors, and internal teams while communicating directly and professionally under pressure
- Ability to set clear expectations, provide developmental feedback, hold accountability, and coach direct reports for growth
- Ability to use Google Workspace products
- Proficiency in either Google Sheets or Microsoft Excel
- Ability to use a Macbook/Apple OS
- Native or fluent English language skills
Nice to Have
- Master's degree in business, engineering, or related field
- Experience with Solar Live Monitoring platforms and integrations
- Asset management or portfolio management experience in renewable energy
- NABCEP Associate (or higher) certification
- Experience implementing automation, building dashboards, or improving data/reporting systems
- Experience generating business development opportunities (referrals, repeat business) from service relationships
- Proficiency in Salesforce
Technical Stack
- Google Workspace
- Google Sheets
- Microsoft Excel
- Salesforce
- Solar Live Monitoring platforms
Team & Environment
You will report directly to the Co-CEO, Isaac Baker.
Benefits & Compensation
- Salary: $86,000 - $95,000
- Comprehensive Health & Wellness
Work Mode
This role follows a hybrid work model.
Resonant Energy is an equal opportunity employer.
