Genesys is hiring a Senior AI/ML Engineer to join our Conversational AI group. In this role, you will drive the innovation and evolution of our Conversational AI solutions, with a focus on scaling Generative AI systems globally. You will have the opportunity to shape future AI capabilities and lead complex technical initiatives at the intersection of research and practical implementation.
What You'll Do
- Design and execute proof-of-concepts (POCs) that push the boundaries of conversational AI and virtual agent capabilities.
- Develop, maintain, enhance, and evolve our Virtual Agents engine, applying advanced AI/ML concepts to solve complex problems in natural language understanding and generation.
- Help deliver our roadmap toward Agentic AI by translating research into practical and scalable solutions.
- Own technical initiatives involving cross-functional teams, delegating work effectively while maintaining high standards through technical review.
- Work closely with product teams, customers, and vendors to translate business requirements into innovative technical solutions.
What We're Looking For
- 5+ years of software engineering experience with demonstrated expertise in AI/ML systems; advanced degrees may reduce this requirement.
- Deep expertise in conversational AI, NLP, and dialogue systems with a proven track record of delivering production systems.
- Strong software engineering fundamentals, including system design, data structures, algorithms, and software architecture.
- Experience in working on complex technical projects and delivering technical outcomes.
- Excellent communication skills with the ability to influence and explain complex concepts across organizational levels.
- Strong problem-solving skills and ability to work in a fast-paced, collaborative environment.
- Independent judgment in developing novel approaches to challenging AI problems.
Nice to Have
- Experience with Large Language Models (LLMs) and their application in conversational systems, including fine-tuning and prompt engineering.
- Knowledge of multi-agent systems, frameworks, and agentic AI architectures.
- Familiarity with voice AI technologies and multimodal conversational interfaces.
- Experience with MLOps and deploying AI systems at scale.
- Background in reinforcement learning for dialogue optimization.
- Understanding of enterprise AI governance and responsible AI practices.
- Interest in emerging areas like tool-using AI agents and autonomous decision-making systems.
- Experience with cloud platforms (particularly AWS) and AI/ML technologies.
- Experience with vector databases and retrieval-augmented generation (RAG).
- Contributions to open-source AI projects, research publications, or patents in AI/ML.
Technical Stack
- Large Language Models (LLMs)
- AWS
- Vector databases
Team & Environment
You will be part of the Conversational AI group within our broader AI Group. Our culture emphasizes empathy and cultivates collaboration, providing employees with the independence to make a larger impact and take ownership of their work.
Work Mode
This is a global opportunity.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
