Planet is looking for a Senior Accounts Receivable Specialist with German to manage our customer invoicing, collections, and payment resolution processes. You will ensure accurate account management and contribute to continuous process improvement.
What You'll Do
- Generate and send customer invoices, statements, and payment reminders.
- Follow up and communicate with customers regarding outstanding invoices and payment discrepancies.
- Investigate and resolve billing and payment issues, including chargebacks, disputes, and refunds.
- Provide exceptional customer service by promptly responding to customer inquiries.
- Collaborate with sales and customer service teams to address inquiries impacting payment collection.
- Monitor and reconcile customer accounts to ensure accuracy and prompt payment.
- Manage internal escalation calls regarding outstanding balances with numerous stakeholders.
- Prepare and analyse accounts receivable aging reports to identify past due accounts.
- Maintain up-to-date customer records with accurate billing and contact information.
- Process and post customer payments via checks, credit cards, and electronic transfers.
- Define and review the Accounts Receivable process and propose best practices.
- Assist with month-end and year-end closing activities, including account reconciliations.
What We're Looking For
- Multi-lingual proficiency in English and German at C1 level.
- Proven experience with collections, invoicing, and/or accounts receivable.
- Proficient in Microsoft Office applications, in particular Excel.
- Strong organisation skills and a strong attention to detail with a dedication to accuracy.
- Ability to multi-task, work at a fast pace, and apply problem-solving skills.
- Knowledge of industry-specific billing and invoicing processes.
- Understanding of credit and collection practices and legal regulations.
Nice to Have
- Degree in accounting, finance, or a related field.
Technical Stack
- Microsoft Office
- Excel
Work Mode
This role follows a hybrid work model.
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
