Corewell Health is hiring a Security Consumer Support Specialist for a dynamic dual role that blends customer service with security operations. You will serve as a facility welcome space ambassador, promoting self-serve patient check-in while ensuring the safety and well-being of employees, patients, and visitors.
What You'll Do
- Perform customer service while maintaining safety in facility welcome spaces and waiting areas.
- Enforce safety and security policies to deter violent behavior and criminal acts, responding as necessary.
- Triage patient and visitor questions and concerns as a facility welcome space ambassador.
- Promote the use of pre-arrival, mobile arrival confirmation, and self-serve patient registration 'check-in' options.
- Help patients navigate their welcome space experience, assisting with electronic devices or directing them to patient services representatives.
- Confirm patient demographic and insurance information; assist with kiosk/tablet patient registration and payment processes.
- Create and document security-related incidents using the standard electronic reporting system.
- Assist with wayfinding, lost and found, vehicle assistance, wheelchair transportation, escorts, and manage access control for secured areas.
- Manage verbal and physical conflicts using de-escalation, physical presence, restraint techniques, or other legal use-of-force options.
- Engage in continuous study of the professional field and complete required ongoing training and education.
- Maintain safety and security of people and resources; may respond to advance requests for security 'stand-by' assistance.
- Respond to emergencies and 'in the moment' incidents.
What We're Looking For
- High School Diploma or equivalent.
- 2 years of relevant experience in Customer service, law enforcement, military, or a related field.
- At least 21 years of age with a valid Michigan driver's license.
- LIC-Driver's License - STATE_MI State of Michigan Upon Hire.
- CRT-First Aid - AHA American Heart Association 180 Days required Or CRT-Stop the Bleed - American College of Surgeons 180 Days.
- CRT-Basic Life Support (BLS) - AHA American Heart Association 180 Days required Or CRT-Basic Life Support (BLS) - ARC American Red Cross 180 Days.
Nice to Have
- Associate's Degree or equivalent in Public Administration, Business, or Criminal Justice.
- Vocational/Technical One year certificate from college or technical school.
Benefits & Compensation
- Comprehensive benefits package to meet financial, health, and work/life balance goals.
- On-demand pay program powered by Payactiv.
- Discounts directory with deals on restaurants, phone plans, spas, and more.
- Optional identity theft protection, home and auto insurance, pet insurance.
- Traditional and Roth retirement options with service contribution and match savings.
Work Mode
This is an onsite position located at SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal Oak.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
