CrowdStrike is hiring a Security Advisor II (Remote)

CrowdStrike is looking for a Security Advisor II to join the Falcon Complete team. In this remote role, you will work within a team of advisors focused on the overall health and security posture of Falcon Complete customers, executing daily tasks to achieve our mission to stop breaches by guiding customers toward a successful and secure experience.

What You'll Do

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
• Provide customers with security improvement recommendations.
• Create and recommend remediation for components of CrowdStrike products to improve security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer-related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with the support team to help troubleshoot and coordinate efforts to resolve technical issues.

What We're Looking For

• Customer empathy and ability to guide customers toward a desired outcome.
• Excellent customer-facing communication skills including verbal and written.
• Ability to partner with CrowdStrike teams to troubleshoot and resolve customer issues.
• Adept in Windows, Linux, and MAC operating systems.
• Experience or demonstrated knowledge of threat detection and incident response.
• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.

Nice to Have

• Incident Management and CSIRT operation.
• Change Management experience.
• Malicious Code: Detection and Response.
• Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).
• Intrusion Detection and Response.
• Experience working with complex, sophisticated clients.
• Strong analytical capabilities and a desire to learn new things.
• Able to work across multiple teams to resolve customer issues and requests.
• Demonstrated experience as a security advisor or consultant.
• Knowledge of frameworks such as ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix, and MITRE ATT&CK.

Team & Environment

Works within a team of advisors.

Benefits & Compensation

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level or role.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
• Vibrant office culture with world class amenities.
• Great Place to Work Certified™ across the globe.

Work Mode

This is a fully remote position.

CrowdStrike is proud to be an equal opportunity employer, committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. It does not discriminate on the basis of race, color, creed, ethnicity, religion, sex, sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law.