Responsibilities
- Perform Client site visits in the evenings to ensure compliance with account scope of work and company policies.
- Manage inspections, address complaints, and oversee new Client starts to maintain high levels of satisfaction.
- Build strong working relationships with Independent Contractors (ICs) by communicating client priorities and collaborating to find solutions.
- Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
- Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
- Other duties as necessary.
Requirements
- High School diploma or equivalent experience in commercial janitorial services industry.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Must have reliable transportation with an active driver's license and auto insurance.
- Must be comfortable using a smartphone and Outlook email.
- Must be available for a two-week daytime training period prior to starting the evening shift role.
- Ability to drive within a localized territory.
- Ability to lift up to 25 pounds.
- Ability to drive at night.
Nice to Have
- Fluent written and spoken skills in a non-English language (Spanish and Portuguese highly preferred).
Benefits
- Medical, Dental, and Vision Insurance
- 401(K) retirement savings plans
- Paid time off
Work Arrangement
On-site — New Albany
Additional Information
- Language requirements: Fluent written and spoken skills in a non-English language (Spanish and Portuguese highly preferred).
- Travel: Must have reliable transportation with an active driver's license and auto insurance; ability to drive within a localized territory.
- Hours: 8 hour shift, Monday to Friday, evening shift.
- Training: Must be available for a two-week daytime training period prior to starting the evening shift role.
- Physical demands: Constant sitting, bending, standing, and walking; ability to lift up to 25 pounds; ability to drive at night.
