Swarovski is looking for a Seasonal Remote Junior Customer Service Specialist fluent in Italian and English. You will join our Global Business Services (GBS) center on a temporary contract from October 20th, 2025, to February 27th, 2026, delivering consistent, high-quality service to our customers.
What You'll Do
- Deliver high-quality and consistent service via phone, email, or chat to secure customer satisfaction.
- Resolve standard queries and complaints by understanding customer needs, identifying the cause, selecting and explaining the best solution, escalating or adjusting as required, and following up to ensure full resolution.
- Advise customers on product information including size, color, stock availability, care, and available promotions.
- Assist with all online order information requests, including placement and cancellations of online orders, as well as refunds and exchanges.
- Follow communication procedures, guidelines, and policies using communication templates where necessary.
What We're Looking For
- Minimum 1 year of work experience in a customer-facing role in multinational contact centers doing inbound and outbound customer service.
- Fluent in English and Italian speaking and writing (C1 of European Framework).
- Proven experience in handling multiple communication channels at the same time (email/chat OR phones/email).
- Comfortable using: Outlook, Microsoft Teams, Service Now, and SAP.
- Ability to use different systems while assisting a customer.
- Fast learner with an understanding of systems and processes.
- Ability to handle complaints and conflicts to deliver solutions which might not be preferred by the customer.
Technical Stack
- Outlook
- Microsoft Teams
- Service Now
- SAP
Team & Environment
Part of the Global Business Services (GBS) center, working with a diverse team.
Work Mode
This position is fully remote.
Swarovski is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.
