Responsibilities
- Deliver high quality and consistent service to secure customer satisfaction during interactions via phone, email or chat.
- Resolve standard queries and complaints by understanding the customer’s needs, identifying the cause, selecting, and explaining the best solution, escalating, correcting or adjusting as required and following up to ensure full resolution.
- Advise customers on product information including size, color, stock availability and care, as well as available promotions.
- Assist with all online order information requests, including placement and cancellations of online orders, as well as refunds and exchanges.
- Follow communication procedures, guidelines and policies using communication templates where necessary and appropriate.
Additional Information
- This is a temporary contract from October 20th, 2025, until February 27th, 2026.
- Fluent in English and Italian (C1 level of European Framework).
- Must be comfortable using Outlook, Microsoft Teams, Service Now, and SAP.
- Must be able to handle multiple communication channels simultaneously (email/chat or phones/email).
- Must be able to use different systems while assisting a customer.
- Remote work allowed.
