Concentrix is hiring a Seasonal Customer Service Representative to work remotely. This role involves interfacing with customers via inbound and outbound calls or online to provide support and resolution for routine questions regarding client products and services.
What You'll Do
- Provide inbound customer support using a call flow guide
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences
What We're Looking For
- 1+ year of customer service experience
- Open availability
- High school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
Team & Environment
Join an organically diverse team from 70+ countries.
Benefits & Compensation
- Compensation: $15-$18/hr
- Medical, dental, and vision insurance
- Comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- Paid time off and holidays
- Paid training days
- DailyPay enrollment option
- Performance-based incentives
- Employee referral bonus opportunities
- Company networking opportunities with organized groups
- Health and wellness programs
- Mentorship programs
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, global citizenship, sustainability, and community support
Work Mode
This is a fully remote position open to candidates residing in the United States.
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process.
