HealthSherpa is hiring a Seasonal Bilingual Agent Support Representative for a contract role on our Agent Support team. In this fully remote position, you will provide direct support to insurance agents navigating the ACA enrollment platform to help enroll their clients.

What You'll Do

Spend your day in a queue taking calls from insurance agents across the country
Learn about the ACA enrollment process to help insurance agents navigate our platform to enroll their clients in insurance coverage
Help agents troubleshoot the platform and answer questions about applications and referrals
Follow support protocols while providing thoughtful service, balancing efficiency and empathy on every call
Support with other related tasks as needed

What We're Looking For

Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia
Fluency in spoken and written Spanish
Previous customer service experience
3+ years of combined education, work, or volunteer experience
Strong collaboration and multitasking abilities
Ability to thrive in team settings where open communication and constructive feedback are encouraged
A dedicated space to work remotely that has room for a desktop monitor and other provided equipment
A work space that is free of background noise and distraction to provide information privacy

Team & Environment

You will report to a Supervisor on the Agent Support team. We are a mission-driven team that advocates for and cares deeply about the people we serve. We are committed to building a team balanced in representation to best serve our users and believe in creating inclusive and equitable spaces that build trust and respect and foster a sense of belonging.