Timely is looking for a seasonal School Success Manager to work full-time from January - July. In this role, you will directly guide our school partners through the entire scheduling process, ensuring they maximize the benefits of our platform and support model. You’ll be at the forefront of our mission to help schools create more effective, equitable, efficient, and innovative schedules.

What You'll Do

Own and manage a portfolio of district and charter school partners through the Timely customer journey.
Provide end-to-end support to finalize school schedules, problem-solving through complicated constraints and unique school needs.
Develop strategic relationships with key stakeholders including lead schedulers, principals, district leaders, and scheduling team members.
Track success metrics for each partner, ensuring high levels of satisfaction and renewal rates.
Serve as a thought partner to district and school-based teams to ensure their schedule aligns to their unique priorities.
Drive the end-to-end implementation process for each partner across a portfolio of schools.
Lead onboarding and training for new and returning school partners.
Support the data integration process by collaborating with partners’ IT teams and Timely’s data integration team, owning aspects of the data transfer.
Troubleshoot complex technical issues as the external representative of Timely, with support from Timely’s product and engineering team.
Communicate and coordinate cross-functionally across Timely’s sales & marketing and product & engineering teams to share customer feedback and insights.

What We're Looking For

Meaningful experience developing middle and/or high school schedules.
Willingness to 'roll up sleeves' and work in a scrappy environment.
A desire and flexibility to work full-time, seasonally, from January - July.
At least 3 years of experience building and owning a middle and/or high school schedule.
At least 5 years of experience working inside a school, understanding school operations and culture.
Detail-oriented with critical attention to detail.
Strategic thinker who can take in many different signals, cut through the noise, and deliver for partners.
Efficient and able to handle multiple priorities, tasks, and requests at the same time.
Skilled and experienced in cross-functional teamwork and constant collaboration.
Passionate about improving how schools operate and helping them use their resources to best serve students.

Nice to Have

Experience building systems/processes; consistently delivering support to people and teams so they can achieve their goals.
Experience in a fast-paced, entrepreneurial environment.