Responsibilities
- Use Float Health’s proprietary technology and third-party platforms to schedule nursing visits for patients
- Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution
- Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses
- Schedule and confirm 10–30 patient visits per shift with accuracy and empathy
- Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details
- Ensure all necessary documentation is collected and uploaded for scheduled visits
- Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail
- Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations
- Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability
- Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners
Requirements
- Previous experience with medical scheduling
- Excellent critical thinking and problem-solving abilities
- Highly organized and capable of managing competing priorities with strong time management
- Exceptional customer service and communication skills—able to explain complex or sensitive information clearly and empathetically
- Comfortable working both independently and as part of a team in a dynamic, evolving environment
- Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools
- A mindset geared toward continuous improvement and operational efficiency
Nice to Have
- Prior experience in healthcare or familiarity with medical terminology
Benefits
- Medical, dental, vision
- 401k matching
- Unlimited PTO with minimum days
- Paid parental leave
- Phone & internet monthly stipend
- Annual Learning Stipend
- HSA & FSA
- Voluntary Life, Accident, Hospital, and Critical Illness Insurance
- Zero commute. Work wherever you are (on or around US hours)
Additional Information
- Work Hours: Float operates in the PST time zone. This role is expected to work either Thursday–Monday or Friday–Tuesday (including weekends), with shifts typically running 9am–5pm or 11am–7pm PST.
- Employment Type: This is a full time position working 40 hours per week. We are looking for someone who can work weekends as part of their regular schedule for this role.
