Pratt & Whitney, a part of RTX Corporation, is seeking a SBQ Investigation Manager to join our team. In this role, you will coordinate the Escape Management Process and lead investigation teams to identify root causes and corrective actions for quality escapes. You will be instrumental in driving continuous improvement and ensuring rigorous problem resolution across our operations.
What You'll Do
- Coordinate the Escape Management Process, including population bounding, leading investigation teams to identify robust root cause, and following up on corrective action implementation.
- Facilitate and coach cross-functional Problem Resolution Teams (PRTs) for escapes.
- Foster and maintain cooperative relationships with Quality Engineering, Procurement, Program Quality, Product Recall, Customer Support, DCMA, and other clinics across the enterprise.
- Manage the customer return process.
- Improve Root Cause Corrective Action (RCCA) proficiency throughout your assigned organization.
- Drive personal improvement in RCCA competency.
- Maintain Quality Clinic and/or individual certifications.
- Support the maintenance of all Clinic Metrics.
- Maintain CORE discipline and certification.
What We're Looking For
- Bachelor’s degree in a technical field (e.g., Engineering, Manufacturing, Quality) or equivalent experience and a minimum of 8 years of prior relevant experience, OR an Advanced Degree in a related field and a minimum of 5 years of experience.
- Familiarity with the 8D investigation process is required.
- 5+ years of experience in Quality, Manufacturing, and/or Engineering, with a minimum of 3 years in the aerospace industry.
Nice to Have
- Knowledge of CORE/Root Cause tools and proficiency in driving robust, systemic RCCA.
- Excellent project management and presentation skills.
- A high-energy, dynamic approach and a drive for continuous improvement.
- Ability to work effectively with leadership, associates at all levels, and external customers.
- Ability to lead others, develop and execute action plans, influence decisions, and drive change.
- A results-focused work ethic to resolve issues in a timely manner.
- Certification in Red-X, 6 Sigma, or similar data-driven problem-solving approaches.
- Working proficiency in SAP.
- Knowledge of non-conforming material management processes.
- Demonstrated strategic written and verbal communication skills.
- Demonstrated proficiency in MS PowerPoint, Excel, OneNote, and MS Word.
- A strong desire to succeed and pursue continued growth and developmental opportunities.
Technical Stack
- SAP
- MS PowerPoint
- MS Excel
- MS OneNote
- MS Word
Team & Environment
You will be part of the Central SQA Quality Clinic, a team dedicated to ensuring the highest standards of quality and safety in our products.
Benefits & Compensation
- Compensation range: $101,000 - $203,000 USD
- Medical, Dental, and Vision insurance
- Life insurance, Short-term and Long-term disability
- 401(k) match
- Flexible spending accounts
- Flexible work schedules
- Employee assistance program
- Employee Scholar Program
- Parental leave
- Paid time off and Holidays
Work Mode
This is a remote position open to candidates based in the United States of America.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.
