Zalaris is seeking an experienced SAP HCM Consultant to join our AMS team. In this role, you will deliver expert-level support services to our existing SAP HCM customer base, focusing on resolving incidents and service requests while ensuring timely delivery aligned with service level agreements.
What You'll Do
- Handle day-to-day support tickets for SAP HCM modules including Payroll, PA, OM, TM, ESS, and MSS.
- Investigate and resolve customer-reported issues within defined SLA timelines.
- Provide technical and functional support for SAP HCM UK and Ireland Payroll solutions.
- Deliver high-quality documentation, analysis, and root-cause resolution.
- Support and coordinate minor enhancements and change requests.
- Monitor system performance, troubleshoot, and escalate complex issues when required.
- Collaborate with internal stakeholders and customer teams to ensure smooth AMS operations.
- Ensure all support activities are compliant with legal regulations and internal standards.
- Assist in knowledge sharing and mentoring junior consultants within the team.
- Participate in incident reviews and provide input to continuous service improvement initiatives.
What We're Looking For
- Minimum 5 years of experience with SAP HCM UK and Ireland Payroll business and technical knowledge, including configuration and testing across modules like payroll, PA, TM, ESS, MSS, T&E, and OM.
- Good SAP HXM/HCM product knowledge and the ability to act independently, guide others, and improve work processes.
- Previous experience in a client support environment, handling a high volume of tickets with a focus on meeting customer SLAs.
- Strong understanding of operational payroll/HR processes and their underpinning legislative requirements.
- Experience managing client relationships, keeping stakeholders informed, and making appropriate escalations.
- Ability to identify potential issues, raise them through appropriate channels, and propose solutions.
- Ability to work collaboratively across multiple parties as one team.
- Excellent verbal and written English language skills, including the ability to communicate complex concepts clearly.
- Commercial awareness of client arrangements and a focus on delivering work within these constraints.
- Competency in the use of MS Office.
Nice to Have
- Any experience with SuccessFactors.
Technical Stack
- SAP HCM
- SAP HXM
- MS Office
Team & Environment
You will be part of the AMS team at Zalaris.
Benefits & Compensation
- Customer and Employee Referral schemes
- Occupational sick pay (8 weeks)
- Occupational maternity leave package (12 weeks)
- Life assurance (3x basic salary)
- Employer pensions contributions of 5%
- Bonus scheme with accelerators
- Private Medical Insurance with option to add dependents
- Employee education and apprenticeship opportunities, including free SAP learning
- Financial rewards for long service and achievements
- Free eye tests
- Monthly ZALOTTO! (£100 cash prize draw)
- Work-life balance and flexibility ethos
- Strong leadership with an open-door policy
- Non-hierarchical approach to people management
- Company social and team bonding events
- Annual Leave Purchase scheme
- Additional leave for Long Service (+1 day holiday from start of 5th year)
- Sabbatical
- Corporate branded merchandise
- Employee recognition program
- Zalaris mentorship program
- Mental health support
- Employee Assistance Programme (“Zealth”)
- Paid time off for community volunteering (“The Good Zeed”)
- Retirement information pack from our pension provider
Work Mode
This position is based locally within the UK.
Zalaris is committed to building a diverse, inclusive, and authentic workplace where everyone matters, and we foster open communication and short decision-making paths.
