Ford is looking for a Salesforce Solution Architect to take ownership of regional architecture, standardization, and solution architecture for our Automotive Cloud (Sales) and Agentforce AI initiatives. This role is central to leading cross-market decisions, defining architecture principles, and ensuring robust delivery governance.
What You'll Do
- Own the regional target architecture and multi-release roadmap for Automotive Cloud (Sales).
- Establish architecture principles/guardrails, reference patterns, and governance.
- Lead cross-market fit-gap and standardization decisions; manage trade-offs between global consistency and local requirements.
- Define architecture for Lead Management, Opportunity Management, Price & Product Configuration, Account & Contact Management, Vehicle & Asset Management, Demand Forecast, Workflow & Approvals, and Reporting & Dashboards.
- Define AI use-case portfolio and guardrails for prioritized sales scenarios (Agentforce).
- Define grounding strategy leveraging Data Cloud and approved enterprise sources; set requirements for accuracy, recency, and traceability.
- Define access controls and safety requirements for AI.
- Ensure Agentforce behaviors respect Ford-standard consent constraints.
- Establish evaluation and monitoring framework for AI.
- Facilitate MuleSoft API-led standards and define integration strategy.
- Define integration approach between Salesforce/Data Cloud and Ford-standard consent component.
- Run architecture and design reviews; manage cross-domain dependencies and risks.
- Partner with Product Owner(s) on backlog readiness and release scope decisions.
- Coach delivery teams/SI partners on standards and patterns.
- Own documentation quality (solution designs, integration/data flows, security model, NFRs, operational readiness, release notes).
What We're Looking For
- Bachelor’s degree in relevant discipline.
- Salesforce Certified Administrator.
- Salesforce Certified Sales Cloud Consultant.
- 6–9+ years Salesforce delivery experience with solution architecture ownership for complex programs (multi-market and/or multi-cloud).
- Strong experience across integration landscape: MuleSoft.
- Strong architecture competencies: Salesforce security, data modeling, automation patterns, SDLC, DevOps/release governance, and operability.
- Strong customer data architecture capability: identity resolution, consent/privacy, segmentation, activation, and data quality/lineage.
- Agile delivery fluency (Jira/Confluence) and strong stakeholder leadership.
Nice to Have
- Experience with Automotive Cloud.
- Experience with Data Cloud.
- Experience with MuleSoft.
- Agentforce/Salesforce AI credential (as available).
- Other integration landscape experience e.g. SAP, dealer/DMS ecosystems, AD/SSO, and enterprise data platforms (MDM/GCP).
Technical Stack
- Salesforce
- Automotive Cloud
- Data Cloud
- MuleSoft
- Agentforce/Salesforce AI
- SAP
- MDM/GCP
Ford is an equal opportunity employer.
