Responsibilities
- Own architecture and development for Salesforce and its adjacent GTM integrations — LeanData, Chili Piper, HubSpot, Gong, and Stripe — designing for scale rather than one-off fixes.
- Serve as the team's technical escalation point for development and integration work beyond standard admin configuration.
- Instrument proactive monitoring and alerting for revenue-critical systems, and build a technical debt roadmap with a defined burn-down cadence.
- Design, document, and ship AI-assisted workflows — scaling SysOps velocity and extending into GTM rep-facing capabilities.
- Execute sprint-based admin and configuration work alongside development, and bring design rigor — design docs, architecture review — to how the team builds.
- Mentor and upskill junior admins, building technical capability beyond a single point of failure.
Requirements
- Holds at least one Salesforce architect-level certification (Application Architect, System Architect, Platform Data Architect, Platform Sharing & Visibility Architect, Platform Integration Architect, or Certified Technical Architect), demonstrating solution architecture expertise.
- Owned and shipped development work to production — triggers, async Apex, REST/API integrations — and owned the integration architecture between Salesforce and external systems (payment, conversation intelligence, or GTM tooling).
- Designed or instrumented production monitoring and alerting for a system you owned.
- Built AI-assisted workflows or tooling that scaled beyond your own use.
- Worked with Salesforce Sales Engagement.
- Identified, prioritized, and burned down technical debt in a live production system — not just a greenfield build.
Nice to Have
- Direct experience with Stripe, Gong, Chili Piper, LeanData, Intercom, and/or HubSpot specifically.
- A track record of mentoring or upskilling less senior admins.
- Prior experience moving a systems team from reactive to proactive operating maturity.
- Familiarity with Service Cloud Voice, Amazon Connect, AWS, Agentforce, or Einstein Conversation Insights.
