Carrot is hiring a Salesforce Business Analyst to support the configuration, administration, and optimization of our Salesforce platform, which serves as the primary CRM and single source-of-truth for prospect and customer insights. Reporting to the Sr. Director of Revenue Operations, you will drive operational excellence through processes and tools supporting Carrot’s end-to-end sales motion and revenue-driving functions.
What You'll Do
- Partner with key business stakeholders across Sales, Customer Success, and Operations to understand business goals, pain points and process gaps; document current and future-state workflows.
- Identify opportunities for process optimization and automation to improve seller/CSM productivity and accuracy (e.g., lead routing, opportunity stage controls, renewal and expansion workflows, approvals, and SLAs).
- Manage the intake, triage, and prioritization of Salesforce requests; maintain a transparent, impact-driven backlog aligned to business objectives and key initiatives.
- Translate requirements into clear artifacts, including user stories with acceptance criteria, process maps, data models, and risk/impact assessments.
- Effectuate Salesforce configurations using established tools and best practices, collaborating with developers on complex work, while ensuring data integrity and scalability.
- Own and monitor integrations between Salesforce and GTM tools (e.g., Outreach, SalesLoft or similar, Zoominfo, LinkedIn Sales Navigator); resolve sync errors, coordinate with vendors/IT, and maintain integration documentation.
- Enforce data governance standards, including field usage, validation, and duplicate management; monitor and improve data-quality KPIs.
- Adhere to E2E release management policies and procedures across sandbox strategy, build, QA/regression, UAT facilitation, deployment, and release communications with stakeholders.
- Partner with Carrot’s Enablement team to drive change management and enablement through release notes, training, reference documentation, office hours, and adoption analysis.
- Provide Tier‑2/3 support and root-cause analysis for production issues; establish lightweight SLAs and drive continuous improvement of systems and processes.
What We're Looking For
- Bachelor's degree in business, finance, accounting, or a related field.
- 3-5 years of experience working as a Business Analyst or similar role.
- High degree of technical proficiency with Salesforce from both a business user and administrator perspective.
- Strong analytical skills and data-driven mindset.
- Strong communication and stakeholder management skills.
- Experience with Scrum or Agile methodologies.
- Ability to work independently in a fast-paced environment, prioritize tasks, and deliver on time, while managing evolving priorities and deadlines.
Nice to Have
- Salesforce Certified Administrator, Certified Business Analyst, Platform App Builder Certification are a plus.
- Achievement of “Trailhead Ranger” status within Salesforce Trailhead, Salesforce’s learning management system.
Technical Stack
- Salesforce
- Outreach
- SalesLoft or similar
- Zoominfo
- LinkedIn Sales Navigator
Team & Environment
Reports to Sr. Director of Revenue Operations.
Benefits & Compensation
- Health and wellness benefits
- Retirement savings plans
- Short- and long-term incentives
- Parental leave
- Family-forming assistance
- Compensation range: $107,000.00 to $130,000.00
Work Mode
This is a remote position.
Carrot is an equal opportunity employer.
