OPENLANE is seeking a Salesforce Administrator to maintain and enhance our Salesforce platform, directly supporting business operations. You will be responsible for translating business requirements into scalable, user-focused solutions and ensuring a seamless experience through proactive system administration.
What You'll Do
- Manage all aspects of user and license administration including setup, roles, profiles, permissions, and sharing rules.
- Perform Salesforce configuration changes such as workflows, flows, page layouts, dashboards, and reports.
- Oversee sandbox environment management and deployment readiness.
- Gather and translate business requirements into best-practice, scalable solutions.
- Partner with Product Managers and stakeholders to identify requirements and communicate updates.
- Conduct data management activities to ensure accuracy and integrity, implementing automation and validation rules.
- Perform system maintenance including security reviews, release updates, and health checks.
- Manage user support tickets and provide timely resolutions.
- Monitor and drive user adoption, providing ongoing user training and support.
- Develop and maintain technical documentation and training materials.
- Integrate and manage connected applications such as DocuSign, Conga, Simpplr, and Five9.
- Stay engaged in the Salesforce community and pursue continuous professional development.
What We're Looking For
- 2+ years of hands-on Salesforce Administration experience with Sales Cloud and/or Service Cloud.
- Strong Salesforce platform knowledge and experience implementing configuration changes.
- Proven ability to translate business requirements into scalable, user-focused solutions.
- Experience with user management, data management, and process automation.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Demonstrates enthusiasm towards continued personal and professional development.
Nice to Have
- Certified Salesforce Administrator or additional certifications such as Advanced Administrator or Platform App Builder.
- Ability to write code (e.g., Apex) and an aptitude for learning new languages.
- Willingness to learn and work with other technologies, such as Retool.
- Super Badges on Trailhead demonstrating applied expertise.
- Experience with third-party integrations such as DocuSign, Conga, Simpplr, or Five9.
- Bachelor’s or postgraduate degree in a related field.
Technical Stack
- Salesforce Sales Cloud
- Salesforce Service Cloud
- DocuSign
- Conga
- Simpplr
- Five9
- Retool
- Apex
Team & Environment
You will join a collaborative product and operations team, reporting to a Software Engineering Manager.
Benefits & Compensation
- Salary range: $85,000 - $110,000 CAD
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
Work Mode
This is a fully remote position open to candidates globally.
OPENLANE is an equal opportunity employer.
