Handle end-to-end user and license management, including provisioning, deactivation, roles, profiles, permissions, and sharing settings.
Configure and maintain Salesforce components such as workflows, flows, approval processes, page layouts, record types, dynamic forms, apps, actions, dashboards, and reports.
Manage sandbox environments and ensure systems are ready for deployment.
Translate business needs into effective, scalable solutions with an emphasis on usability and user experience.
Collaborate with Product Managers and stakeholders to define requirements and communicate platform changes.
Maintain data accuracy and integrity through data management practices, automation, and validation rules.
Conduct regular system maintenance, including security audits, release updates, and platform health assessments.
Respond to and resolve user support tickets promptly and efficiently.
Promote user adoption through monitoring, training, and ongoing support initiatives.
Create and update technical documentation and training resources.
Integrate and support connected applications including DocuSign, Conga, Simpplr, and Five9.
Remain active in the Salesforce ecosystem and commit to continuous learning and professional growth.

Competitive pay

Remote

Collaborative, cross-functional environment with regular interaction across Product, IT, and business units

At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

Proactive. You anticipate business needs and continuously seek opportunities to enhance platform performance and user satisfaction.
Detail-oriented. You take pride in accurate configuration, data quality, and documentation.
Collaborative. You work effectively with product managers, stakeholders, and end users to translate requirements into scalable solutions.
User-focused. You design solutions that prioritize usability and adoption.
Adaptable. You thrive in a dynamic environment with changing business priorities and evolving technology.

Reporting to the Software Engineering Manager, this role will collaborate closely with Product Managers, business stakeholders, IT, and end users on a regular basis.
Frequent cross-functional interaction to ensure alignment of platform capabilities with business objectives.

2+ years of hands-on Salesforce Administration experience with Sales Cloud and/or Service Cloud.
Strong Salesforce platform knowledge and experience implementing configuration changes.
Proven ability to translate business requirements into scalable, user-focused solutions.
Experience with user management, data management, and process automation.
Excellent communication skills and the ability to explain technical concepts to non-technical users.
Demonstrates enthusiasm towards continued personal/professional development

Certified Salesforce Administrator or additional certifications such as Advanced Administrator or Platform App Builder.
Ability to write code (e.g., Apex) and an aptitude for learning new languages.
Willingness to learn and work with other technologies, such as Retool
Super Badges on Trailhead demonstrating applied expertise.
Experience with third-party integrations such as DocuSign, Conga, Simpplr, or Five9.
Bachelor’s or postgraduate degree in a related field

$85,000 - $110,000 CAD

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Not specified

OPENLANE is hiring a Salesforce Administrator (Remote)

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