Responsibilities
- Manage and maintain the Salesforce Government Cloud instance, ensuring proper configuration, separation from commercial environments, and adherence to FedRAMP and Controlled Unclassified Information protocols.
- Handle user access lifecycle tasks, including setup and removal, while enforcing least-privilege principles through profiles, permission sets, roles, and license management.
- Develop and implement system improvements using native tools such as flows, validation rules, and dynamic forms, while coordinating package and integration updates within government cloud limitations.
- Create and sustain reports and dashboards that deliver accurate, up-to-date insights into sales pipelines and operational activities for federal stakeholders.
- Conduct regular system upkeep, including data hygiene, duplicate management, sandbox coordination, release testing, and pre-deployment evaluation of Salesforce updates.
- Support Salesforce Shield features like encryption and event logging, and generate necessary documentation for audits under CMMC, NIST 800-171, and internal review processes.
- Oversee incoming requests for federal Salesforce changes, assess urgency, set priorities, and resolve issues within defined service level expectations.
- Collect input from federal teams, convert business needs into technical configurations, and lead user acceptance testing prior to rollout.
- Keep comprehensive documentation, operational guides, and configuration standards to ensure long-term maintainability and knowledge transfer.
- Act as the primary expert on federal Salesforce usage, offering guidance on best practices and collaborating with security, compliance, and IT teams on data handling matters.
Requirements
- Minimum of seven years of professional Salesforce administration experience, or a comparable mix of education and hands-on work.
- Bachelor’s degree in information systems, business, or a related field, or equivalent real-world experience.
- Current Salesforce Administrator certification (ADM-201) with proven expertise in declarative tools, security models, permission sets, flows, and layout design.
- Direct experience managing Salesforce in regulated settings, including access governance and audit preparation.
- Must be a U.S. Person and eligible to handle Controlled Unclassified Information within a FedRAMP-compliant Salesforce environment.
- Strong capabilities in managing data quality, imports, and deduplication processes.
- Excellent communication skills and the ability to operate independently while balancing multiple priorities in a fast-paced, small-team setting.
Nice to Have
- Salesforce Advanced Administrator (ADM-211) or Platform App Builder certification.
- Hands-on experience with Salesforce Government Cloud, Salesforce Shield, and FedRAMP-authorized systems.
- Knowledge of federal compliance standards such as FedRAMP, CMMC, NIST 800-171, DFARS, and ITAR/CUI as they relate to CRM platforms.
- Experience supporting federal or public-sector sales teams, including deal desk or revenue operations workflows.
- Exposure to Revenue Cloud, CPQ, Agentforce, or integration projects in multi-business-unit Salesforce environments.
- Background in high-growth or startup organizations where processes are evolving and being formalized.
Work Arrangement
Hybrid
Team
cross-functional team
Other
- Travel: Up to 10%
- Must be able to meet requirements for handling Controlled Unclassified Information (CUI)
- Must be able to work within a Salesforce Government Cloud / FedRAMP environment
- Background check or security clearance implied by compliance requirements
