Responsibilities
- Manage the Sales Operations support channel on Slack for your region, addressing sales team inquiries and ensuring timely responses.
- Handle each request from start to finish: diagnose issues, resolve what you can, and involve Operations, Salesforce Administration, or Finance when necessary.
- Guide sellers in using Salesforce for opportunities, quotes, accounts, and the overall sales process.
- Identify and fix data quality problems before they impact deals.
- Create simple documentation and guides to enable sellers to resolve issues independently in the future.
- Report recurring issues to the team to address root causes rather than repeatedly fixing symptoms.
- Offer extra support during quarter-end and year-end peak deal periods, including availability until 11pm UK time on the final day of the quarter, starting with year-end on 31 December.
Benefits
- Join a diverse, globally distributed team with over 90 nationalities.
- Experience open communication and regular feedback in a language-focused company.
- Enjoy hybrid work with flexible hours, requiring two days per week in the office.
- Participate in regular in-person team events, including local gatherings, business unit meetings, new-joiner onboarding, and company-wide events.
- Take part in monthly full-day hacking sessions (Hack Fridays) to explore passion projects and collaborate with other teams.
- Receive 30 days of annual leave (excluding public holidays) plus access to mental health resources.
- Access competitive benefits tailored to your location, reflecting the diversity of the global team.
Compensation
Competitive benefits tailored to location
Work Arrangement
Hybrid — London, UK
Team
Diverse and internationally distributed team with over 90 nationalities
Other
- Language requirements: Excellent written and verbal English
- Hours: Extended hours at quarter-end and year-end; on the final day of the quarter available until 11pm UK time
- Contract duration: 6 months fixed-term contract (FTC)
- Work schedule: Hybrid, two days a week in London office
- Travel: None mentioned
- Equipment: None mentioned
- Clearance: None mentioned
- Background checks: None mentioned
- Probation: None mentioned
- Relocation: None mentioned
- Training: None mentioned
