Responsibilities
- Work on-site at the downtown Saratoga Springs, NY location, collaborating with a team of over 40 contact center professionals.
- Create and implement sales strategies to support organizational growth and revenue targets.
- Manage daily sales operations of the contact center to consistently meet and surpass sales performance goals.
- Drive new customer acquisition through both inbound inquiries and outbound sales efforts.
- Analyze sales data and performance metrics to optimize staffing, productivity, and conversion rates.
- Identify new revenue opportunities and launch initiatives to boost sales performance.
- Lead, coach, and develop supervisors and front-line sales agents to enhance selling skills and conversion rates.
- Monitor sales dashboards and key performance indicators to detect trends and implement performance improvements.
- Collaborate with executive leadership and cross-functional stakeholders to align sales strategies with company objectives.
- Cultivate a high-performance sales culture focused on accountability, continuous improvement, and customer value.
Benefits
- Competitive rate of pay and a generous benefits program
- Salary commensurate with experience
- Medical, dental, life, vision, short-term disability, and long-term disability insurance program
- Paid vacation time; paid sick time; paid holidays
Compensation
Salary commensurate with experience
Work Arrangement
On-site — Saratoga Springs, NY
Team
Collaborating with a team of 40+ contact center professionals
