Zendesk is hiring a Sales Specialist Contact Center (Latam)

Zendesk is hiring a Senior Sales Specialist for our Contact Center platform in Latin America. In this role, you'll be the strategic driver for Zendesk Contact Center (CCaaS) sales across the region, working cooperatively across teams to enhance customer interactions and drive operational efficiency.

What You'll Do

• Collaborate with Zendesk Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities.
• Engage with vendors and delivery partners to align on best practices and sales strategies.
• Assist with running customer discovery calls and managing deal progress across the territory.
• Partner with AWS and Amazon Connect AEs to work backwards from customer requirements.
• Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership.
• Coordinate with pre-sales teams to deliver tailored value propositions aligned with customer needs.
• Advocate for continuous improvement and innovation with customers by staying ahead of industry trends.
• Represent Zendesk for Contact Center at regional events and conferences.

What We're Looking For

• A minimum of 5 years of experience in cloud contact center sales.
• Proven experience in channel sales.
• Fluency in English and one or both of Portuguese or Spanish.
• Ability to work autonomously and as part of a fast-paced team.
• Experience selling at the C-level.
• Proven track record in achieving sales targets.
• Proven ability to proactively pursue new business opportunities.
• Strong communicator, including great writing, speaking, and listening skills.

Nice to Have

• Technical expertise in Zendesk and Amazon Connect is advantageous, but similar technologies are acceptable.

Technical Stack

• Zendesk
• Amazon Connect
• AWS

Team & Environment

You'll collaborate closely with Account Executives, pre-sales teams, partners, and Zendesk for Contact Center leadership.

Benefits & Compensation

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to lead transformational contact center initiatives leveraging relevant technologies.

Work Mode

This is a hybrid position based in Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.