Ferguson is seeking a Sales Operations Analyst to join our Safe Step Sales Contact Center. In this role, you will be instrumental in driving sales efficiency and performance by managing key systems, analyzing data, and optimizing workflows.
What You'll Do
- Manage and administer the CRM system (Lead Perfection) and the contact center platform (Five9) to ensure optimal performance and data integrity.
- Perform comprehensive data mining and analysis to identify trends, opportunities, and actionable insights for strategic decision-making.
- Develop, maintain, and enhance dashboards in Snowfly to provide real-time visibility into key performance metrics for Sales Team Managers.
- Generate and deliver accurate, timely reports to enable performance monitoring and informed decisions.
- Collaborate with cross-functional teams to innovate and implement creative strategies for engaging target audiences across omni-channel platforms, including SMS, email, voice, and chat.
- Ensure compliance with data governance policies and maintain high standards of data quality across all systems.
- Lead initiatives to optimize workflows and improve operational efficiency within the sales organization.
- Provide training and support to team members on CRM and contact center tools.
What We're Looking For
- Bachelor’s degree in Business, Information Systems, or a related field; equivalent experience may be considered.
- Proven experience in software administration, preferably with Five9 and Lead Perfection platforms.
- Strong analytical skills with the ability to interpret complex data sets and translate insights into actionable strategies.
- Excellent problem-solving abilities and a track record of driving process improvements.
- Proficiency in managing omni-channel communication tools and understanding of customer engagement best practices.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams.
Nice to Have
- Experience in leading small teams and managing direct reports is highly desirable.
Technical Stack
- Lead Perfection (CRM)
- Five9 (Contact Center)
- Snowfly (Dashboards)
Team & Environment
This role is part of the Safe Step Sales Contact Center.
Benefits & Compensation
- Compensation: $4,799.70 - $7,791.30 Monthly
- Health, dental, vision insurance
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
Work Mode
This is a remote position open to candidates located anywhere in the United States.
Ferguson is an equal opportunity employer as well as a government contractor that shall abide by the requirements prohibiting discrimination against qualified protected Veterans and qualified individuals on the basis of disability.
