About the Role
The analyst will help optimize sales workflows, track key performance metrics, and support operational improvements within the contact center through reporting, data analysis, and cross-functional collaboration.
Responsibilities
- Analyze sales performance data to identify trends and opportunities
- Generate regular reports on contact center operations and KPIs
- Support the development and maintenance of sales dashboards
- Collaborate with team leads to interpret operational metrics
- Identify inefficiencies in current sales processes
- Recommend process improvements based on data insights
- Assist in onboarding and training documentation updates
- Monitor call volume, conversion rates, and agent performance
- Track compliance with sales protocols and service standards
- Coordinate with IT for system reporting needs
- Maintain accurate and up-to-date sales data records
- Conduct root cause analysis on performance variances
- Support forecasting and planning initiatives
- Evaluate impact of new sales programs or tools
- Troubleshoot data discrepancies across platforms
- Facilitate communication between operations and sales teams
- Assist in audit preparation and documentation
- Ensure data integrity across CRM and reporting systems
- Provide ad hoc analysis for leadership requests
- Contribute to continuous improvement projects
- Work with supervisors to refine performance tracking
- Help standardize reporting formats across teams
- Identify training needs through performance data
- Support change management during process transitions
- Use data to assess customer journey effectiveness
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work environment with flexibility
Team
Part of a dynamic sales operations team within a high-volume contact center
About Safe Step
Safe Step is a specialized division focused on safety and accessibility products, serving customers through a dedicated sales contact center. The team emphasizes responsive service, product expertise, and operational excellence to support client needs.
Why This Role Matters
This position plays a key role in ensuring the sales team operates efficiently by providing timely insights, accurate reporting, and process recommendations that directly impact customer satisfaction and revenue growth.
Not available for this position
